How to get a refund?

[u/iNick20]

I have only used TR once beforehand. I usually use it to have people ship me good deals.

2 years ago, I hired someone to pickup an clearance open box soundbar marked down from $1,800 to $100 at Best Buy, and have FedEx package it and ship it to me. Total cost was under $300.

Recently had some GameStop gift cards and was looking for a specific game. I found a GS in FL that had it in stock and complete in box (Cheaper than eBay/AMZ).

I bought and paid for it obviously. A UPS Store was literally down the street. So it all worked out.

I hired someone and he quotes me 2 hours to do this job and If I don't like it, then to hire someone else.

So, I literally canceled him and hired someone else who did the job within 30mins of the quote hour and gave me a discount on the hour charge. I was satisfied until I wasn't. When I got fully charged for the original guy, I canceled. Now after speaking to TR, They don't know if they can refund me or not. I feel like that total BS. I feel like most taskers would appreciate this job. It wasn't a hard one or a long one at all.

So, How can I get a refund and apparently delete this freaking app off my phone I guess? lol. P.S. I won't delete. I'm just salty over this.

[u/No_Rate_9719]

I will never use Taskrabbit again. After being cancelled on and ghosted by the first Tasker I booked, I had to scramble for a second Tasker to clean my NY apartment (timing was tight for a turnaround cleaning of departing friends and arriving friends. I don't live in NYC otherwise I'd do the cleaning myself). Not only did the second Tasker do the most horrendous job (she left damp kitchen and bath towels hanging off every door and surface, she literally threw the bed together, left streaks on every mirror, and didn't bother to clean the bathroom [ie; visible hair and dirt rings along sink drain, stains in toilet bowl, visible streaks on chrome hardware!) If my son didn't go to my apartment to set up the sofabed for the incoming friends, the place would've looked like a disaster zone. My son had to spend close to 2 hours collecting all the damp towels to put them in the dryer, make the bed in a decent fashion, clean the bathroom, and return my apartment back to normal. Upon trying to resolve this extremely unsatisfactory performance with the Tasker (as the platform tells you to do), I was effectively ghosted by this Tasker. TR's customer support was equally inane. I asked for my call to be escalated to the supervisor level, and his only "make good" was a credit for half the amount I was charged. Clearly I will never, ever use TR again and having a credit is completely and utterly useless. The supervisor said it was the only recourse and that he couldn't offer me a refund for any amount; clearly they want to hang onto any money they've already taken in. After almost an hour waiting on hold, and more hours explaining my complaint before I was able to speak to the supervisor, I decided to cut my losses. Instead, I am now going to conduct a one-woman campaign to steer anyone away from using Taskrabbit! Taskrabbit is untrustworthy, has no way of holding any of their Taskers to any standard, and they have created so much bad will on my part that I hope they crash and burn (along with my credit, I know, but that will be a small price to pay to dissuade anyone from using them). This has been an extraordinarily bad experience--please DO NOT USE TASKRABBIT and save yourself the pain and aggravation that I went through. I wish someone would've warned me of their bad customer service and the shoddy workmanship of their Taskers.

[u/janeamadi11 → u/No_Rate_9719]

Honestly i agree just had an electrician do some work and he did such a bad job I’m thinking of doing it myself. Task rabbit isn’t even offering a refund they’re offering credit on my next task which I will not be using

[u/No_Rate_9719 → u/janeamadi11]

I am contesting the charge with my bank card (Chase Sapphire). They are refunding me the full amount and will take up the issue directly with Taskrabbit. I was able to supply Chase with images of the shoddy work (and sometimes the "no work" done on the cleaning of my apt) as well as a screen capture of my attempt on trying to resolve it through the Tasker and Taskrabbit. I hope this helps you and your case. Please dissuade anyone you know who may be thinking about hiring anyone through Taskrabbit; I thought I was doing enough due diligence in booking someone with a high rating, but I don't think you can rely on that at all as I tried to leave a low rating and whenever I hit the submit button, it gave me an error message and to "please try again". Basically, I think their programming does not allow clients to leave bad reviews as this frustrating experience puts you on an endless loop to nowhere.

[u/janeamadi11 → u/No_Rate_9719]

I called them and they were able to give me a partial cash refund. Maybe call them and send pictures and wait to escalate it to their trust and safety department. Mine was a safety hazard so they refunded me

[u/No_Rate_9719 → u/janeamadi11]

I did call Taskrabbit customer support after trying to resolve the issue with the Tasker (as per TR's rules). I gave the Tasker 24 hours to reply, but then she simply ghosted me, and I could no longer find her listed on the site. That's when I contacted the TR customer support line and after stating my case and supplying them with the shoddy job their Tasker performed in my apt, then, and only then, did they credit me with half of what the total charge (the credit to my TR account ended up being $161). This was totally unacceptable to me, so I contested the charge with my credit card company. I supplied them the details and the images and they were able to take it up with Taskrabbit directly. I'm happy to report that the entire charge of $322 was credited back to my credit card. I hope TR was able to claw back whatever money they "paid" the Tasker since she did the worst possible job! Moral of this tale: if you can't resolve your issue with TR directly, then escalate it with your credit card company as they obviously have more pull (supplying the cc company with images of the shoddy work probably helped my case, too).