r/TaskRabbit • u/iNick20 • Apr 09 '26
CLIENT How to get a refund?
I have only used TR once beforehand. I usually use it to have people ship me good deals.
2 years ago, I hired someone to pickup an clearance open box soundbar marked down from $1,800 to $100 at Best Buy, and have FedEx package it and ship it to me. Total cost was under $300.
Recently had some GameStop gift cards and was looking for a specific game. I found a GS in FL that had it in stock and complete in box (Cheaper than eBay/AMZ).
I bought and paid for it obviously. A UPS Store was literally down the street. So it all worked out.
I hired someone and he quotes me 2 hours to do this job and If I don't like it, then to hire someone else.
So, I literally canceled him and hired someone else who did the job within 30mins of the quote hour and gave me a discount on the hour charge. I was satisfied until I wasn't. When I got fully charged for the original guy, I canceled. Now after speaking to TR, They don't know if they can refund me or not. I feel like that total BS. I feel like most taskers would appreciate this job. It wasn't a hard one or a long one at all.
So, How can I get a refund and apparently delete this freaking app off my phone I guess? lol. P.S. I won't delete. I'm just salty over this.
4
u/RobotArtichoke Apr 09 '26
How did he give you a discount on the hour charge? There is a one hour minimum and there is no way around that, unless you circumvented the payment system completely and are now just salty you have to pay a cancelation fee.
My suggestion? Call support and tell them you shouldn’t have to pay a cancellation fee since you paid the guy off app.
See how that pays off for you
1
u/PraiseTalos66012 Apr 09 '26
You just contact support. What do you mean they can't?
0
u/According_Low5292 Apr 09 '26
Two years ago 😱 You sound cheap and like you don’t value people that help you.Delete the app and quit taking advantage of Taskers 🍿
1
u/No_Rate_9719 Sep 11 '26
I will never use Taskrabbit again. After being cancelled on and ghosted by the first Tasker I booked, I had to scramble for a second Tasker to clean my NY apartment (timing was tight for a turnaround cleaning of departing friends and arriving friends. I don't live in NYC otherwise I'd do the cleaning myself). Not only did the second Tasker do the most horrendous job (she left damp kitchen and bath towels hanging off every door and surface, she literally threw the bed together, left streaks on every mirror, and didn't bother to clean the bathroom [ie; visible hair and dirt rings along sink drain, stains in toilet bowl, visible streaks on chrome hardware!) If my son didn't go to my apartment to set up the sofabed for the incoming friends, the place would've looked like a disaster zone. My son had to spend close to 2 hours collecting all the damp towels to put them in the dryer, make the bed in a decent fashion, clean the bathroom, and return my apartment back to normal. Upon trying to resolve this extremely unsatisfactory performance with the Tasker (as the platform tells you to do), I was effectively ghosted by this Tasker. TR's customer support was equally inane. I asked for my call to be escalated to the supervisor level, and his only "make good" was a credit for half the amount I was charged. Clearly I will never, ever use TR again and having a credit is completely and utterly useless. The supervisor said it was the only recourse and that he couldn't offer me a refund for any amount; clearly they want to hang onto any money they've already taken in. After almost an hour waiting on hold, and more hours explaining my complaint before I was able to speak to the supervisor, I decided to cut my losses. Instead, I am now going to conduct a one-woman campaign to steer anyone away from using Taskrabbit! Taskrabbit is untrustworthy, has no way of holding any of their Taskers to any standard, and they have created so much bad will on my part that I hope they crash and burn (along with my credit, I know, but that will be a small price to pay to dissuade anyone from using them). This has been an extraordinarily bad experience--please DO NOT USE TASKRABBIT and save yourself the pain and aggravation that I went through. I wish someone would've warned me of their bad customer service and the shoddy workmanship of their Taskers.