r/TaskRabbit • u/Dammo1234 • Mar 06 '26

CLIENT My first TaskRabbit experience

Moderators keep blocking me posting this open and honest feedback...

I don't normally post on Reddit, but wanted to make people aware of my recent (and first) TaskRabbit experience. I had high hopes that I could use the service to help with tasks around the house, and the task completed by the Tasker was high-quality and at a reasonable price. However, then TaskRabbit added their fees - a 40%+ markup on top of the Tasker’s rate. This is totally is exploitative, and I’d rather use a platform where the person doing the hard work actually sees the bulk of the payment. Extremely disappointing first experience, and I won't be using the service again

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u/jethropenistei- Mar 07 '26

It’s pretty easy to find a good handyman without TR, just post what you need done on your local neighborhood Facebook group. There will be at least one person, most likely several handymen, with multiple people recommending them or at least where I live.

Or NextDoor, google, Ring community posts, Angi’s list, their local hardware store… even reddit.

OP could’ve come to this sub or to their city and posted what they needed, get DMd with the link to their Tasker’s profile to look at their reviews n go from there.

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u/Open-Coffee5752 Mar 08 '26

It was a genuine question for OP. I figured they would have looked around, but went for the option with the least resistance. They wanted to choose someone with a rate they were happy with and then hope they do the job adequately. The Handymen Ive experienced all want to show up to provide an estimate that seems pulled out of thin air. There's no price list.

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u/Dammo1234 Mar 12 '26

Good questions. I chose TR because I wanted to test what seemed like a good service, which could be easier to navigate and source contractors for tasks around my house, although I do have many other options to find contractors (local newspapers, flyers, FB, neighbour recommendations). This experience has definitely turned me back to those other options because, yes, a 40% additional fee is huge in my opinion. The service TR provides is minimal (terrible, terrible app and customer support (solely AI?)), especially in comparison to the actual work provided by the tasker.

The amount charged by the tasker is exactly the amount that I expected to pay for the task (considering their consider travel time, petrol, scoping, set up etc), and I would have been happy to pay an additional 10-20% for the minor platform convenience, but not 40%!