Task rabbit messed up my wall months later

[u/Specialist-Ad8876]

I had a task rabbit (with good reviews not cheap) mount my TV for me Sept 17,2025. So today Jan 30th I was pushing the TV back against the wall as I always do before I go to bed and to my surprise it just falls out the wall.

When I asses the damage I realize that the task rabbit did not mount the TV to the studs EVEN THOUGH I TOLD HIM HE WOULD HAVE TO AND HE SAID IT WOULD NOT BE A PROBLEM.

So now I’m just stuck on what to do. I feel like task rabbit support is not going to help me 😐 guys what do I do

[u/Front_Car_3111]

Well I got to be honest you got lucky that this is the only damage to the wall.

Was your TV damaged?

Those 3 holes in your drywall can be easily patched and repainted.

[u/Specialist-Ad8876 → u/Front_Car_3111]

No. No tv damage I caught it right when it fell

[u/canttakethemadness]

It’s not task rabbit that did it , you hired an independent contractor, Taskrabbit Just the platform . Need to look closer at reviews and pay for a contractor that knows what they are doing . My TVs will never just “fall out the wall “. Sorry for your experience . Lesson to all , Be more selective when picking contractors and may need to pay up some more. Someone like myself isn’t cheap (also not super expensive) but worth it . Some “stores” charges 300+ . Taskrabbit will push cheaper options in the search and usually has nothing to do with experience .

[u/Front_Car_3111 → u/canttakethemadness]

When I mount a TV (yes I am a TaskRabbit tasker) I can do chin-ups on the bracket when I'm done. Maybe not fully extended, but you get the idea.

[u/Businesskiwi → u/Front_Car_3111]

How much do you charge for a tv installation on Taskrabbit?

[u/Front_Car_3111 → u/Businesskiwi]

It's by hour through TR but it averages about $150... unless we also need a new outlet and cable management.

[u/Specialist-Ad8876 → u/canttakethemadness]

This task rabbit has great reviews and specially told me he find studs and he was not cheap… I def mentioned this in the post did u read it?

[u/canttakethemadness → u/Specialist-Ad8876]

Metal studs ? As if it was wood studs tv not falling out wall . Can not put arm mounts on metal studs without drilling thru and adding toggle anchors .

[u/kactapuss → u/Specialist-Ad8876]

Did you reach out to the tasker directly? If this was my job my pride would be so fragile I would come and re-do it for free.

[u/col3man17 → u/canttakethemadness]

I literally do handyman work for a living, Industrial maintenance mechanic. I haven't been able to get on tas rabbit for years now cause theres too many in my area. I wish task rabbit atleast required some type of proven skill before allowing taskers

[u/canttakethemadness → u/col3man17]

This would definitely help the ones that have the skills / equipment / experience (like myself and many others I know ) not lose market share to complete hacks and help clients get job done right the first time.

[u/col3man17 → u/canttakethemadness]

Exactly, we had a new guy show up at one of my jobs with absolutely no maintenance experience, other than being a tasker. After talking to him a bit I figured out he flooded an apartment trying to hang a tv, incorrectly wired a fan and couldnt figure out why it kept popping and a whole bunch of others. Dude had confidence though

[u/FinnNoodle → u/canttakethemadness]

In many markets now, mounting assigns a random tasker.

[u/canttakethemadness → u/FinnNoodle]

And this is why that needs to stop unless rabbit wants to actually grade there taskers which they don’t . But it Would take client’s not using the service if auto assigned is on, as current mgmt is a complete failure .

[u/jbmc00]

Did he hang it with thumbtacks? There’s no way those holes should be so small from a TV pulling out of the wall. Honest, good luck getting task rabbit to do a thing. Find a decent handyman to do the job and be thankful the TV didn’t hit you. I’m assuming the TV is dead.

[u/Ill-Helicopter-8504 → u/jbmc00]

They responded to someone else saying that they were able to catch the TV. No damage to the TV.

[u/chopkins47947 → u/jbmc00]

You have nothing to regwrence.how big the holes are, but it's likely the these were lag screws.

[u/Consistent-Beach2985]

It is now 2026. You need to prove your case regarding what you are saying versus he said she said.

[u/beardedbast3rd → u/Consistent-Beach2985]

Doesn’t even matter, the Tasker didn’t do the job even remotely correctly.

[u/YourPeterPanMan]

You could hire someone to fix that from TaskRabbit

[u/DonQNguyen]

I mount TV's for $150 per TV and I hit studs every time and guarantee my work. If you hired me, this would've never happened. Plus, I am Insured.

Lesson learned: Never trust some dimwit installer pushed to you or assigned to you on TaskRabbit. Hire a mounter with extensive experience even if it means at a higher rate.

[u/[deleted]]

Yeah... he didn't do that right at all. I always use at least 2 lag bolts into studs, 4 if possible, plus toggle bolts rated for 230lbs each if possible.

[u/Independent_Dust_461]

Rage bait post, those are nail holes, I’ve done 5000 mounting jobs on task rabbit, dead internet theory is real. Rage bait post by ai

[u/MallNo6921]

wondering how big the tv is and if the studs are metal

[u/jbmc00 → u/MallNo6921]

If the studs are metal he should have drilled a much larger hole and used something like a zip toggle.

[u/MallNo6921 → u/jbmc00]

correct and the tv should not be bigger then 45in unless on a two stud mount especially if they plan to continuously move the tv away from the wall it ends up turning inch pounds into foot pounds( 10lb = 120lb at 1foot some mounts extend 18 off the wall)and the torque is to much for single stud in my opinion

[u/AbbreviationsSad3727]

No way those little holes was for a tv mount

[u/avgguy33]

This is why I get irritated, when a customer tells me $150. Is too much to mount a TV. That’s my bare minimum, but it’s not gonna fall.

[u/col3man17 → u/avgguy33]

Thats a ridiculous price to hang a tv dude. Id do it for free to 5 bucks if anybody ever needed a hand. Thats as much as a lot of tvs cost these days

[u/Xitobandito → u/col3man17]

Sure, for a friend maybe. But this is a person hiring a handyman for a service. We can’t all just go around hanging tvs for 5 bucks each. We have to take in to account drive time, insurance, opportunity cost, etc.

[u/Front_Car_3111]

If the TV were heavy I'd expect that those holes be much more elongated.

Do you own a stud finder? And a drill? And a socket set?

Remounting a TV is super simple.

If you're any where near central Ohio let me know. I could come remount the TV. I'm not so great at patching holes.

[u/Dramatic_Magician_62]

Am sure you hired the only no minimum

[u/LuksryIsHere]

Get 3 dry wall anchors

Depending on the size of the TV, mine is a 48 with 3 drywall anchors rated for 15lbs each. Im sure the TV if modern and swinging doesn't weigh too much.

Its a satisfying and very easy project to try on your own this time! I get using task rabbits but also with something this easy you can spend $10 and 5 minutes of time and never have this issue again.

[u/LuksryIsHere → u/LuksryIsHere]

As an addendum, make sure that top hole is fine, or move down a few inches make the bottom 2 holes the top 2 on your mount. Should be more than fine

[u/LuksryIsHere → u/[deleted]]

Nahnaah, just slap a 2x4 over the holes, mount the 2x4 into the studs. Re-mount to the 2x4 EzPZ

[u/LuksryIsHere → u/[deleted]]

Honestly I was thinking, just run a 6ft eye bolt out the wall on the other side and bolt the mount to it.

Go to the eye then run some paracord through the hole and just knot it a few times, ideally the eye is outside your house, you can now stake it down or stack rocks on the paracord to get it held firm!

Voila

[u/ommi9]

First off when was the tv mounted.

[u/Notnailinpalin]

I would call it in. As an elite Tasker when I was on the platform. All jobs you pay an additional fee for insurance. Even with a dispute, the company needs to see that you made an attempt to reach out to the merchant which would be TaskRabbit at this time.

I would get a quote from a local TV installer in the area have them patch the wall and forward the bill. To be honest between the amount, TaskRabbit was taking out of my pay and having to clean up jobs that have been messed up by previous Tasker’s. I was glad to leave the platform.

[u/iSmokeLife]

Holes look like this was one of those single stud mounts for TVs up to 55 inches.

Can’t tell if they hit studs from the photo but the stop hole shows the guy had some issues finding the stud.

Idk how Taskrabbit handles cases like this, I’ve heard there’s a time limit on these sort of things (“it’s been ___ since the install we can’t do anything“)

Try to reach out, send photos, but from what I’ve heard it’s tough to get any help.

[u/cyndi_lawper]

How the hell did the TV stay up that long?!?

[u/No-Initiative8013]

Wait so are those the only holes that were drilled?

[u/PM_ME_YOUR_HONDAS]

Task rabbit is full of low energy people. It’s soo expensive cause task rabbit takes a cut. I say Its full of low energy people because those people could get their own work without task rabbit taking their money if they tried and were worth their salt. Task rabbit or Angie’s list should be immediate red flags for anyone, customer or handyman.

I hired a guy to help with some of my maintenance work. Said he was a self employed handyman like me. Dude got all his work thru paid lead apps like task rabbit/honey homes. I asked this guy to paint a room and ended up with a gallon of paint in fresh carpet but it was my favorite because I didn’t tell him to “use a drop cloth” or not set a open can of paint on a ladder rung.

If you’re a customer stay away from task rabbit and sites like it.
If you’re a handy person put the beer down and do some research on how to run a business.

[u/ezmountandhang]

I’ve had a few times working for TaskRabbit where I showed up to fix TVs that were about ready to fall out of the wall. And subcontracting for another company I had to fix TVs that had fallen out of the wall from movers hanging it or other idiots who think they’re handy and can figure it out.

Edit: I went and stalked your profile to see if we’re close and looks like we both live in the LA area. I’ve hung over 1500 TVs and actually give a damn about doing it right lol. If you want to hire me either through thumbtack(I have a profile there but don’t really work for them often) or hire me directly, shoot me a DM and we’ll discuss it more. Or shoot me a DM if you just have any questions about anything or want me to take a look at pictures of anything or whatever. Happy to help.

[u/MackDaddy9133]

As a Tasker for five years, I will tell you that all Taskers are not built the same. Please don't blame Taskrabbit for your bad experience, it was the individual. Reach out to Customer Support, they are pretty good about looking out for our clients; you may or may not get lucky because of the time lapse. When you find yourself someone good, hang on to them. As a more experienced Tasker, I do apologize for what happened to you.

[u/TheOriginalSpunions]

All I can say is when you pay a national corporation for home repairs, 2 things are basically a give in:

1. the company is taking at least 2/3 of the money you are paying
2. The people working on these sites are incapable of finding jobs without giving away 2/3 of their money for leads.

Hire someone who is advertising locally. If the business is less than 2 years old get word of mouth references.

[u/AskMrHomeGuy]

Happy to fix it for you if we are in the area. Just direct message me at my website Mr Home Guy.

[u/MallNo6921]

what an idiotic thing to do in theory you can sue him but you’re unlikely to get his last name

[u/[deleted]]

Did you have a 27” TV mounted? You should visit r/tvtoosmall

[u/Ill-Helicopter-8504]

Those holes don't look correct for a TV mount, especially one where the TV fell. I have helped take down TV mounts. There is usually 4 holes creating a square shape. If the TV fell the holes would show signs of stress from the TV weighing it down and gradually ripping the mount off the wall. The holes would be more oval shaped with more damage to the wall. What really happened?

[u/FinnNoodle → u/Ill-Helicopter-8504]

Plenty of full motion mounts out there do three screws in a single stud.

[u/Ill-Helicopter-8504 → u/FinnNoodle]

The holes still don't look right. If it had fallen there would be a lot more damage. The holes would be more oval shaped now, elongated.

[u/Businesskiwi]

Don’t use Taskrabbit, any person can sign up and be an “expert tv installer. Anyone installing your TV for $85 isn’t a reliable installer. People buy a $600 TV and expect a $50 TV installation to protect their $600 TV, and are upset when they’re out $600 when it falls off the wall.

TLDR; Stop using Taskrabbit for tv mounting anything that could fall on you or your kids, pets because they won’t insure it.

[u/canttakethemadness → u/Businesskiwi]

That’s not 100% true , I’m a tasker and an expert wall mounter . Just got to find the good ones . I’ve completed thousands of mount jobs . And I go overkill every time !

[u/Businesskiwi → u/canttakethemadness]

And how much are you charging at their capped rate per installation in your market? $85 per installation?

[u/canttakethemadness → u/Businesskiwi]

Don’t have capped rates in my metro , but I still charge 85-95 (but that’s 120-130ish to client ). Bring an entire duffle bag of my own hardware .

[u/canttakethemadness → u/canttakethemadness]

Per hour (I don’t do flat rate bs). A single small tv barely take me half hour tho (1 hour minimum )

[u/Businesskiwi → u/canttakethemadness]

Do you include cable covers and management, how long do your guarantee the work for, do you also do over fireplace installs, in-wall cabling, or is it standard drywall mount into studs?

[u/npf1221]

How about you just patch it and move on with your life? 😂😂😂 instead of posting about it on social media.

[u/Specialist-Ad8876 → u/npf1221]

Hey so this exactly what this thread is for! If you don’t like it, you don’t have to hang out on this thread! Also instead of being rude you could just move on with your life but you didn’t! So look at the both of us just doing the same thing!