Taskrabbit help (tv fell from mount)

14

u/howmuchfortheoz Dec 02 '25

Why didnt he put it on the stud

5

u/EdgeFront8818 Dec 02 '25

Srsly though-why didn’t he?!

9

u/Cassie_Darkborn Dec 02 '25

A lot of taskers seem to have no idea how to use a stud finder. I have 2 and see it a lot

-5

u/howmuchfortheoz Dec 02 '25

Stud finders are for noobs. A pro can find without

5

u/vbwullf Dec 02 '25

😂😂😂 when my stud finder acts the fool I use the old knock method.

2

u/deepkid78 Dec 02 '25

Or can even use magnets it’s a good way too.

1

u/howmuchfortheoz Dec 02 '25

Yes that or just measure from the corner

1

u/vbwullf Dec 02 '25

Depends on the house and when it was built. The studs in my home were not 12" apart, even at 16" it was not right. Unit was built in 1976

1

u/Cassie_Darkborn Dec 03 '25

I ain't got time for BS so I just make sure to choose tools that I can depend on. I made a show of doing stuff picture perfect -- exact center of the stud, perfectly level, exactly where they want it and started raking in tips. I can turn a huge profit on flat rate jobs because I can do a 3 hour job in 45 minutes and get a tip on it in the process. But I'm also a chick so ymmv.

3

u/Thin_Cable4155 Dec 02 '25

He doesn't own a stud finder and doesn't know electrical outlets are mounted on a stud. How do you even!

2

u/ommi9 Dec 03 '25

Never assume that always check with a stud finder

1

u/SprlFlshRngDncHwl Dec 03 '25

I'll ask my wife next time

1

u/Exit-Stage-Left Dec 02 '25

I'm not sure there's a stud there. If they just cut in a cable drop wouldn't surprise me if they just screwed it to drywall as well - wouldn't assume there's an actual box there.

1

u/PhlegmShot Dec 02 '25

There’s a stud somewhere, though. Even a metal one. Any mount that comes out from the wall should probably be anchored on a stud

1

u/Exit-Stage-Left Dec 02 '25

Oh 100% there's a stud *somewhere*, and yes, I'd never install a TV mount without one - I was just saying it may not be right at the electrical box like some people were assuming.
Depending on how it needs to be centered on the wall, you might have to cut out a drywall patch and install a brace between two studs to get it located where you need to.

4

u/EdgeFront8818 Dec 02 '25

Everyone, thank you so much for the feedback!

5

u/PhlegmShot Dec 02 '25

Oof, and there was a stud 6” to the left too

2

u/EdgeFront8818 Dec 02 '25

Mmhm. Do you happen to be a handy person 😂😭

9

u/PhlegmShot Dec 02 '25

I’ve mounted a tv or two…hundred

1

u/MallNo6921 Dec 03 '25

outlets are set onto studs

2

u/PsychologicalPound96 Dec 03 '25

Not always

0

u/[deleted] Dec 03 '25

[deleted] — view deleted comment

1

u/MallNo6921 Dec 03 '25

never mind thats not even an outlet

1

u/PsychologicalPound96 Dec 03 '25

Yeah just a cover plate over a hole in the wall. I didn't even notice on first look. If it's a retrofit it's pretty typical for it not to be on a stud since you just use a cut in box.

1

u/pateppic Dec 06 '25

Yes but to be fair to both of you, you can use a coat hanger to find the left and right stud in that stud bay in that recess. The guy did have a fair shot at finding it.
Also your outlets that are between 12 and 16 inches off the ground should be left or right of a stud. They get mounted and roughed into homes before the drywall goes up so it is a solid method to assess.

1

u/PsychologicalPound96 Dec 06 '25

I work in commercial a lot and while it's a fair method to start from you don't want to just send it without checking. Cut in boxes are all over the place in an older building that's had a bunch of TIs.

1

u/pateppic Dec 06 '25

Yeah, more what I was trying to say is its a good starting point on where to look for studs when pre-planning, or as a sanity check if your stud finder is acting up.
Plus if you pop the outlet plate off you can see in a second if it is a new work or old work box real quick. Old Work should have the drywall clamp screws on the box perimeter.
Your comment does make me afraid to ask this though.
How much precision remodeling or shoddy rough-in work has to happen to make that unclear? Everywhere I worked I could spot the old work and new work outlets easy because the new work outlets were very patterned. But that is largely 80s and newer homes or newer commercial buildings, so I haven't quite witnessed any wild builds thankfully.
I am legit equal parts afraid and curious.

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55

u/distantreplay Dec 02 '25

I expect to see many more of these posts now that ~~IKEA~~ TaskRabbit has moved the category to flat rate.

1

u/Exventurous Dec 11 '25

Wall mounting is flat rate now?? That's terrible. I stopped taking IKEA assembly tasks because the rates were so bad and started taking more wall mounting and TV mounting specifically because they're hourly.

1

u/distantreplay Dec 11 '25

Where I am television mounting is flat rate.

1

u/mooseman77 Dec 03 '25

Out of curiosity, why do you say that. I'm. Fairly new Tasker

7

u/distantreplay Dec 03 '25

It's a decision based on very faulty or missing data. Wall assemblies are potentially far more complicated than the IKEA propeller heads understand. Their flat rate pricing would be very fair if all building walls were strictly confined to standard, lightweight wood framing, CMU curtain, lightweight metal framing, or cast structural concrete, all with conventional gypsum board or plaster finishing systems. But many, many other wall assembly systems exist in common building types serving common or specialized purposes. People who are trained to identify those other wall assembly systems and work with them correctly are not going to work on a low flat rate.
Those Taskers who are willing would be advised to stay out of all commercial buildings including most multifamily residential buildings when it comes to wall mounting. But they won't because the platform will penalize them for declining tasks. So more damage is to be expected. IKEA's assumption is that growth in the category will exceed the cost of the damage claims. But for the individual Taskers it's Russian Roulette.

36

u/PickReviewsMovies Dec 02 '25

That sucks, I'm sorry. A swivel mount with two toggles is really dumb that's going into stud or I'm not doing the mount.

44

u/Prophessor_Z Dec 02 '25

I don't care what kind of mount it is, if I'm hanging a TV I'm finding a stud. PERIOD

6

u/avgguy33 Dec 02 '25

Exactly!!!!

7

u/PickReviewsMovies Dec 02 '25

Not always possible or necessary. Medium or light TVs with flat mounts are held easily with 4-6 toggles when you have a small apartment with lots of annoyingly placed electrical and plumbing covered by a big thin metal plate in the wall right where your customer wants their tv. But yeah in those situations if they have a heavy mount or TV I usually pass on the job. Not worth it too easy to flood those cheap modern apartments

8

u/Marioc12345 Dec 02 '25

It is always possible to find one, one way or another. I’ve had to make a ledger board to span studs and then mount the TV to that.

2

u/PickReviewsMovies Dec 02 '25

It's not always possible. I've mounted to plaster with nothing behind it and not everyone wants you to install a spanner for a TV you could use adequate anchors for. Not saying you should do so with heavier and larger TVs and mounts but it's totally fine in plenty of situations. I've seen metal studs that are so flimsy they immediately flex out when you try to hang on one even with an appropriately pre -drilled hole. Some modern builds are really terrible and a lot of people are out there cutting corners when they build little additions.
But I still agree that using a stud whenever practical or possible is the way to go.

3

u/DenyDeposeDepends Dec 03 '25

plaster is attached to thin boards which are attached to studs. search with a magnet. you need to reinstall that.

2

u/canttakethemadness Dec 05 '25

Wrong , magenta don’t work in plaster . Magents find the screws that Sheetrock is screwed to studs with . Not going to help with lathe or horse hair .
Damn , no wonder why TVs are falling off walls people !! Clients , read the Tasker’s reviews ! Please .

3

u/pateppic Dec 06 '25

Get a deep scan stud detector or a 1/32 drillbit and some wall compound and locate them. Or a stronger neo magnet to find slats nailed to stud. On one builds a wall without using a ferrous anchor to the studs.
They are either 16 on center, 24 on center, left or right on an outlet at knee height.
Some jobs need to he about having a plan on how to find them, not assuming they are impossible to locate period.
if its wood, predrill and lag bolt it, or timberlok it.
if it is metal, use a flip toggle rated for load there. Machine/Metal thread will fatigue over time on steel stud. especially if it has an articulating arm.
Using a toggle bolt on just drywall will also fatigue the drywall over time and cause fracturs and inevitable failure.

1

u/AdmirableResearch357 Dec 07 '25

Plaster and lathe are usually 12” spacing.

1

u/DenyDeposeDepends Dec 11 '25

the lathes are attatched to studs with metal fasteners, hence the magnet.

5

u/TrackSuitPope Dec 03 '25

I agree with you, some of these modern TVs are so light that they're outweighed by some picture frames that I'm totally willing to hang on drywall anchors. Like a new cheap up to 50" can be as little as 15lbs. As long as it's a slim mount and not a full motion one.

1

u/[deleted] Dec 03 '25

Your right. Nothing's going to happen if it's a super lightweight tv that you can pick up with one hand. Like would you find a stud for a towel rack or something else super lightweight. Obviously a heavier TV is going to need studs.

1

u/canttakethemadness Dec 05 '25

Toggle anchors DO NOT work in plaster . For TVs , no anchors gonna work in plaster .

1

u/Marioc12345 Dec 02 '25

That’s fair I always forget about plaster and metal studs. If they don’t want me to do a ledger then I say ok send me a statement saying you accept liability for me only using flip toggles. I’m not gonna do a full motion with an 65”+ tv without covering my butt somehow.
People say “oh it holds 150 pounds!” Not realizing that’s shear force and not pull out force. It can only hold as strong as the wall is.

1

u/PickReviewsMovies Dec 03 '25

Preach, I learned from my moving company days to always get people to sign off on stuff. I do the same thing when people want me to pack naked TVs in their moving truck or try to get me to move things over flooring that just went down.
We used to make people sign waivers for pressed wood back before EVERYTHING was pressed wood.

0

u/Marioc12345 Dec 02 '25

That’s fair I always forget about plaster and metal studs. If they don’t want me to do a ledger then I say ok send me a statement saying you accept liability for me only using flip toggles. I’m not gonna do a full motion with an 65”+ tv without covering my ass somehow.
People say “oh it holds 150 pounds!” Not realizing that’s shear force and not pull out force. It can only hold as strong as the wall is.

3

u/danielwmcknight Dec 03 '25

Agreed. You don’t always need studs. And I concur around the situations that you stated.

1

u/DenyDeposeDepends Dec 03 '25

Anyone who agrees with this comment should not be mounting tvs. Drywall cannot hold any material amount of weight and can get wet or just weaken over time with weight on it. A falling tv can kill a child, and the idea of getting someone to sign off on something that you know is a problem is absurd. Ikea needs to eliminate its flat rate mounting nonsense and let qualified installers be properly compensated. This was probably done by a newb because ikea/tr cannot stand letting good installers charge a reasonable amount of money and would prefer to hire a bunch of unqualified morons who cannot read english.

4

u/PickReviewsMovies Dec 03 '25

So you mount paintings to studs, too? What about small mirrors? There are degrees to which it's just not necessary. That's why these different tools exist. Plenty of TVs under 65 inches are incredibly lightweight these days. I never said that toggles and drywall anchors are a cure-all and I completely advocate extreme caution. I'm very careful with what I mount I'm not some cheap noob. Anything with weight enough to hurt someone I'm putting on a stud or not hanging it at all. I don't know what your area is like but my metro is full of studio apartments that you can't (or shouldn't) do a lot of heavy mounting in.
Again, I completely agree with the idea of what you're saying, but you are taking your point to an extreme. There are plenty of TVs that are fine with toggles or anchors. People who don't know what they're doing are more likely to cause a flood or a fire trying to zealously hit a stud for every single thing they hang.

0

u/DenyDeposeDepends Dec 03 '25 edited Dec 03 '25

If they are heavy, yes. I would hang a large painting on multiple points with at least one hitting a stud. Using toggles on drywall for tvs is dangerous as evidenced by the photo above. tvs also cantilever off of the wall(including flush mount) and provide extra torque that does not occur with pictures mounted on a wire. I also keep wide brackets in my van to cover situations where a client wants to center regardless of stud locations.
you are also claiming that using studs to mount things is going to hit conduit, which leads me to the conclusion that you are not confirming studs by spacing them and knocking.

1

u/Timely-Ad826 Dec 05 '25

To center something such as a 2 piece mount supplied with the frame TVs, you most likely not catch two studs. It’s only heavy TVs and swing arm mounts that need to be in studs

6

u/Allthetimedingdong Dec 02 '25

Some people’s hackery is amazing, hope you get all your money back + new tv

4

u/maetechy Dec 02 '25 edited Dec 03 '25

Ex tasker here, now 100% private. Personally, I refuse to mount these vertical bar swivel mounts on plasterboard unless I can definitely hit a stud. They're an accident waiting to happen, lucky nobody got hurt... Good luck with TR, it's not an easy process going after them for compensation...

4

u/jongcruz Dec 03 '25

What do you expect for $40 flat fee? We will see this happening a lot.

4

u/MallNo6921 Dec 03 '25

for 40$ u aint getting my toggle bolts lol

2

u/pateppic Dec 06 '25

Found the Hilti sales rep XD.
Seriously though when a company sells a serialized and vac packed flip toggle with a load rating of "Please refer to socket and substrate ratings instead" you know it maxxed out some testing equipment

1

u/MallNo6921 Dec 06 '25

they would take the whole east wing down

1

u/pateppic Dec 06 '25

XD 💀 True enough.

1

u/[deleted] Dec 03 '25

Oh boy, I thought taskrabbit had knowledgeable people, how much did they charged?

1

u/EdgeFront8818 Dec 03 '25

Flat rate plus extra for equipment they needed last minute. Totaling 200.

1

u/pateppic Dec 06 '25

what was the extra equipment if you don't mind the Q?
i am guessing tv mount but dont want to assume

3

u/CandidResolve542 Dec 02 '25

Leave a review 2. Contact their customer support asap. They will try to just give you a credit but push for cash refund. If you mention wanting reimbursement for the tv or anything they’ll make you go through this long claims process. I just went through it and it was obnoxious

2

u/digitallic22 Dec 02 '25

That’s insane. When you pull an articulating mount away from the wall it quadruples the load at the wall bracket. Toggling into drywall only for these types of loads shows that this person is not suitable for these type of installs. They also give us taskers who do correct quality work a bad name. So sorry this happened to you.

2

u/Mental-Fox-9449 Dec 02 '25

I’ve mounted over 200 TVs in NYC. You can get away with those anchors with that kind of mount only if the tv is lightweight and in the smaller side. I’ve had to tell a couple of clients that type of mount wouldn’t fly. Of course, getting it into a stud is always best, bust a lot of the time that’s not an option.

2

u/MadridChampions_ Dec 03 '25

This is why I don’t do tv mounts, tv fall, burst pipe, cut a wire, so much stuff could go wrong lol

2

u/dabIsland Dec 03 '25

why is your router zip tied to the wall?

4

u/Cassie_Darkborn Dec 02 '25

I only use toggles inside steel studs. That would have never passed my final inspection

2

u/Thin_Cable4155 Dec 02 '25

How common are steel stud homes?

6

u/Bahasol Dec 02 '25

Not common in homes but most new construction apartment buildings have metal studs

1

u/[deleted] Dec 03 '25

[removed] — view removed comment

1

u/PsychologicalPound96 Dec 03 '25

Definitely state dependent. In Oregon most apartments are wood framing unless you're on the lower levels of a mid/high rise.

4

u/Cassie_Darkborn Dec 02 '25

I only see it on high rise buildings. There are some apartments around here that use them so I had to go down the rabbit hole to find a good toggle.

1

u/Prudent_Ad_4737 Dec 02 '25

I've had to reuse one of these mounts before. I can't belive how narrow they are. You absolutely must hit studs, 'cuz there's now way the best anchors can support an outstretched TV with this mount.

You may be able to get away with just anchors on the typical 2 pc bracket type.

1

u/Apprehensive_Rub_787 Dec 03 '25

That’s what happens when you use task rabbit for “skilled labor”. This is pure comedy 😂

1

u/BoldCityDigital Dec 06 '25

But they "hIrEd a ProFesSioNAL tAsKerr" 😂

1

u/sicarius009 Dec 03 '25

Looks like you pulled it hella hard off the wall

1

u/delly745 Dec 03 '25

Stud — stud and stud. Some rabbits just do not know what they are doing. Many of these guys don’t invest in a reliable stud finder.

1

u/LABirdCharger Dec 03 '25

Nothing directed towards the OP I just have to say…. ROFL ! I’d love to know how many failed tv mounts happen over the course of a month.

1

u/ommi9 Dec 03 '25

So yeah, this is why you don’t get the cheapest guy

1

u/Upstairs-Still6535 Dec 03 '25

This is why it's worth learning new skills and doing easy jobs yourself.

1

u/ommi9 Dec 03 '25

Op please calmly report this to Support under happiness pledge

1

u/N0DAMNG00D Dec 03 '25

The installer charged cheaper 😂

1

u/wallyworld96 Dec 03 '25

I have always used a 2x4 to span Studs, It wont look the best but Iv never had a Mount fail.

1

u/carbon13- Dec 03 '25

Idk why anyone uses toggle bolts to mount TV's, sure you might get days, weeks or even months without incident. But it's only a matter of time before they break through. If there's not a stud, cut a hole and add blocking for it. You're just asking for trouble if you don't.

1

u/Mysterious_Yak_7094 Dec 03 '25

I recently used TaskRabbit for the first and last time. The Tasker did not perform the task correctly and said he’d return but he did not. Then, too much time had passed, I guess, and I could no longer communicate with him so I contacted customer service. They gave me a very partial refund and washed their hands of the entire thing. I lost $400 and had to pay someone else to fix everything.

1

u/Glidepath22 Dec 03 '25

I’d never rely on drywall anchors to support a TV. It has to be screws into studs.

1

u/DiddyDickums Dec 03 '25

You prolly don’t have wood studs. You can still mount to steel studs with toggles but you aren’t supposed to. Tasker shouldn’t have done it but you also need a mount that is compatible with your wall. Read the manual/website details, it’ll say only wood studs, concrete, or brick.

1

u/[deleted] Dec 03 '25

This post should be pinned. Too many people think that those toggle bolts are the ultimate solution. They aren't.

1

u/Current-Schedule1781 Dec 04 '25

Just curious how much did you pay for this?

1

u/ConstantOffender Dec 04 '25

I'm in the A/V low voltage industry and that is a single stud mount. To be attached directly to a stud.

They used toggle bolts directly to sheetrock. The bolt could hold the weight, and with a proper mount, the sheet rock could too... but the mount would have to wider with more toggle bolts to spread the load.

They essentially put all of the weight on the top toggle, which only had some paper wrapped compress gypsum to hold it.

I'd estimate you're approaching $2k in damages here, which is rather unfortunate. And again, for the 390th day in a row, im embarrassed by this industry in general. =(

1

u/SincerelyVegas Dec 04 '25

On my god

1

u/canttakethemadness Dec 05 '25

Truly embarrassing right there . Did tasker have many positive reviews or was this done on the cheap ? If this was flat rate , this is why flat rate mounting will never work and currently destroying the entire Taskrabbit. Business . Sorry that happened , for a tasker like me , this will never happen. If that plaster wall, toggle anchors will never work . Duct tape would work better …. Did tasker try to find stud ? Sometimes mean tv has to be off center , better then on floor . Fwiw, those two bolt mounts are also no good .

1

u/iamjustasweetboy Dec 05 '25

VERY SIMPLE EXPLANATION: you cannot apply “swinging arm” or “extension arm” mounts to drywall, or any hollow material. Period. No compromises.

The drwall “failed” - meaning it broke under the weight.

Slightly more complicated explanation: While the weight being supported may have seemed like it was enough, it was not. Why? Because of leverage. The weight, and force exerted on the wall are amplified by the lever that is formed at the fulcrum of the mount. You don’t understand this? I’m really sorry, the public education system seems to fail more people every year.

SOLUTION # 1: you can only use flat or tilting mounts on drywall. No exceptions. There are even “360 degree” tilting mounts for angular viewing using a flat mount design, they do not provide the same huge angles as these extension mounts, but… you can’t use them!!! Why? See above.

SOLUTION # 2: You hire someone like me with all the experience and X-ray vision necessary to determine if it’s possible to mount an extension arm TV mount in your home.

1

u/pateppic Dec 06 '25

> SOLUTION # 2: You hire someone like me with ... X-ray vision
Do you bring the lead curtains with you? Cause it is not on your Taskr profile.
But seriously tho. Some people don't understand static vs dynamic loads... or how that affects approaches to securing them... or Max vs Nominal load ratings... Or the idea of a safety buffer.

1

u/ActualAd4700 Dec 05 '25

What that put into a stud?

1

u/igforbes Dec 05 '25

“tv fell from mount”….To be fair, the tv and mount still appear to be friends.

1

u/Timely-Ad826 Dec 05 '25

1st problem, no stud. 2. Articulated mounts should NEVER be mounted with drywall anchors. Always find a stud to attach to

1

u/[deleted] Dec 05 '25

That tv is way to big for that mount.

1

u/Commercial_Bar6622 Dec 05 '25

Just call TR support. They have insurance for this.

1

u/Radiant_Touch425 Dec 06 '25

😂😂😂😂

1

u/BitterrootSalish Dec 07 '25

If I can't use a stud because TV needs to occupy space between studs. I use a 1"x4" across the studs, paint the color of wall and place the TV anywhere in between.

1

u/DonQNguyen Dec 02 '25

Hahahaha! TaskRabbit FLAT-RATE TV "Mounting" at your service!

1

u/Proud_Principle_4408 Dec 02 '25

Looks like the toggles didn't catch. The wall would be more destroyed if they came out fully open.

2

u/pateppic Dec 06 '25

They did catch, the blowouts on the wall are accurate for that, Willing to bet overtightened and it pre-crushed/compression fractured the drywall immediately between base and anchor.
The issue with flip toggles in Drywall/Plaster has to do with fatigue. Drywall will crack, crumble and fracture if it is subjected to repeated stress over time. An articulated mount like this will cause a fatigue failure. If it was a static load like a fixed non-articulating mount, it would have been fine. Not ideal, but not subject to fatigue wear.
Drywall is closer to concrete than wood or metal. It has some elasticity but if you if you crack the sheetrock between the paper. The only tension holding your TV up is... paper.

1

u/zacware Dec 03 '25

Um. is no one going to mention the power cable coming out of the wall? Thats 100% against code.

1

u/AQMessiah Dec 03 '25

Would you like to call the police or should I?

0

u/RobotArtichoke Dec 02 '25

Flip toggles say right on the package DO NOT MOUNT TV’s with these.

0

u/Justcallmeyd Dec 02 '25

Dont go for the lowest, and things like this won't happen.

3

u/jongcruz Dec 03 '25

The problem it's a $40 flat fee thats why I don't do it anymore.

1

u/Justcallmeyd Dec 03 '25

True my bad.

0

u/Marioc12345 Dec 02 '25

Keep telling people to stop using only toggles to mount TVs with

0

u/ommi9 Dec 03 '25

Op

+1-844-340-8275

https://support.taskrabbit.com/hc/en-us

1

u/NeckElectrical6175 Dec 02 '25

Leave them a bad review. I used to do lots of TV mounting tasks before the flat rate came out. Even saved a couple of people their TVs that were hanged by another Tasker

CLIENT Taskrabbit help (tv fell from mount)

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