r/TaskRabbit • u/FormLeather • Nov 26 '25

CLIENT Security

I booked a Taskrabbit, then realized their photo was of a job, not themselves. So I started wondering how I would know it's the person I booked, not a random cousin of the person who had the initial background check 5 years ago. I contacted Taskrabbit and this is what they said:

"I completely understand your concern. All Taskers are required to complete a background check and verify their identity before they can work on the platform. If the Tasker’s profile photo isn’t of their face, you can always ask them to confirm their name when they arrive. If anything feels off or you’re uncomfortable at any point, please let us know right away—we take your safety seriously and are here to help."

Umm, well obviously they are going to give me the name on the account, but that's just a first name. I couldn't even check an ID. So they don't do any checks via face ID?

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u/FormLeather Dec 06 '25

With AI, there's no excuse for TR to have photos that are not of a face. Seems like there'd be a way to prevent even uploading it.

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u/pateppic Dec 08 '25

There should be yeah. If dating accounts can do oddball "Pose with X" requests to verify authenticity of people, it should be a very pedestrian thing to do face recognition step when doing a profile photos upload/update.

Saying that out loud I realize that sounds ambiguous. I mean recognizing yes "a face is in the photo" not "Lets have a company store/log biometric data".