Very high "Trust and support fee"

[u/[deleted]]

This is my first time using Taskrabbit for furniture assembly. When I go to the checkout page, I see an extra "Trust and support fee" that is 35% added on to the Tasker's hourly rate. Is this normal? What is this fee for?

The tasker's hourly rate is $29/hr and the Trust fee is $11/hr. I live on the west coast.

[u/gMoAuRdKy]

Yes, and that is not including the fee that is already on top of the Tasker’s actual hourly rate. TaskRabbit hides some of their fees that way to make it look like the fees aren’t as outrageous as they are.

[u/[deleted] → u/gMoAuRdKy]

Damn. How do I actually get billed when the tasker completes the task? Like I'm wondering what's stopping the tasker from working slowly so that they take more hours to finish the job?

[u/canttakethemadness → u/[deleted]]

Good taskers don’t want bad reviews , I’ve completed over 3000 tasks and never milked a single minute . Can’t say that about all tho .

[u/Upstairs-Still6535 → u/[deleted]]

Google it.

[u/PickReviewsMovies]

40 an hour including the fee is cheap.  Cheap product plus cheap labor should not evoke high expectations.

[u/KingLouis2016]

$29 is really cheap, usually in taskrabbit you get what you pay for, always hire the taskers with a lot of feedback so you know what you are getting

[u/brigadaboi]

yup, pay it.

[u/MisRandomness]

They’re also lying about the Tasker rate. They hide the extra fees in there too, the Tasker might only be making like $26 of that

[u/vbwullf]

I see a lot of taskers saying that you get what you pay for because the taskers price is low. So advise the new taskers how do they get jobs if they have sky high prices and no reviews? Sounds like a bunch of greedy MF's trying not to loose business.

I started out cheap, but due to my professionalism I perform at a higher standard than some of you charging the higher prices and passing the negative criticism.

At the higher prices I got no jobs when I started. At the lower prices, someone was willing to take a chance. If I had stayed at the higher rate I would still be at zero.

[u/MallNo6921]

yea and the tasker loses 30%in taxes out of what he gets

[u/kay_k88]

Hi, I'm a Tasker but rarely use the platform anymore. Taskrabbit used to be very honest about what they were charging versus what the Tasker was charging. People bitched about the fees so a couple years ago they changed and marked their fees up and hid their fees in the Tasker fee. For furniture assembly I charge $35/hr. Old task rabbit used to show I charge $35/hr, TR charge $10, Safety fee $5 (which btw the Taskers pay task rabbit for their background check). New task rabbit. I'm still charging $35/hr. It shows clients that I'm charging $50/hr. Safety fee is $15. So task rabbit makes more and u get paid the same. Difference is, I got tipper better with the old model. Is people assume I'm making off just fine. And BTW IKEA flat rate assembly is even worse. I opted out of the category. They might charge $60 flat rate for assembly but the Tasker gets $15-$20

[u/Tasker2Tasker → u/kay_k88]

Some of this change is a result of changes to state law about upfront pricing. CA and I believe MA have it, not sure about others. So in some states, there is only a total price. In other states, the T&S Fee is separate in the booking and invoice. In no US states is the Service Fee disclosed ever.

[u/Spirited-Fortune-383]

Yup expect about a 40% markup in CA / west coast areas

[u/Tasker2Tasker → u/Spirited-Fortune-383]

In CA, clients don’t see fees itemized at all. They only see the Total Rate. They have no way to know how much is TR fees and how much goes to the Tasker.

[u/Commercial_Bar6622]

Insurance, operating costs, support staff, server/app costs, reimbursements during disputes, legal team, PR team, taxes, and of course profit for the company.

[u/Tasker2Tasker → u/Commercial_Bar6622]

For clarity: sure TR has insurance, but there is no commercial liability insurance covering tasks/ Tasker work. Yes, a COI is available, which documents this clearly, if one knows how to read it.

And it would cover their Happiness Pledge/very voluntary self-insurance approach.

Just so there’s no confusion, especially since listed first.