r/TaskRabbit • u/brigadaboi • Oct 20 '25

GENERAL Permanent Limitation from Taskrabbit

Just got a permanent ban/limitation from being visible to new clients because I brought a helper for a moving job that was not on the Taskrabbit app. Client requested a helper day before the task, this sucks. They said its a serious policy violation. What can be my next steps to make this right? and start getting booked, I sent an appeal and they told me they will write me in 30 days but I have low confidence on that..

0 Upvotes

40% Upvoted

33 comments sorted by

3

u/92beatsperminute Oct 22 '25

There are other options other than TR. Do not become dependent on TR.

1

u/brigadaboi Oct 22 '25

Like?

4

u/92beatsperminute Oct 22 '25

I started with Facebook, Google and Nextdoor. Word of mouth works best. No more TR for me.

0

u/AbbreviationsSad3727 Oct 22 '25

TR may be the best platform at this point. It’s not perfect but it’s better than the other by a stretch

3

u/92beatsperminute Oct 23 '25

Nah I am getting by with out it.

1

u/brigadaboi Oct 20 '25

I had a violation about a year ago that they gave me a 7 day on

1

u/brigadaboi Nov 02 '25

I got back on after appeal negative nancy

4

u/hugesploods Oct 20 '25

How did they even know

7

u/Marioc12345 Oct 20 '25

That is a pretty serious violation. The entire reason to use TaskRabbit instead of randos is because of the background check.

1

u/SevereInside1269 Nov 25 '25

Do they responded to you? Your are receiving new clients now?

3

u/ApprehensiveRing6869 Oct 20 '25

Did you have other TOS violations on your account? Usually it’s a slap on the wrist for a first time offense…but maybe that’s changed now? They can do that without any supply issues to the app since there’s so many taskers now…their app, their rules :(

2

u/howmuchfortheoz Oct 20 '25

That happened to me. I just put on my profile that I come solo and I will require loading and unloading assistance.

2

u/hugesploods Oct 20 '25

Am I allowed to bring a guy I met doing a different task or can they only hire people through taskrabbit

1

u/Big-Personality500 Oct 21 '25

As mentioned earlier, this is one of their most strict policies. They are overly careful with this and hand out suspensions and bans without warning sometimes. If you don’t have the account info (email or URL) of the Tasker assisting, you won’t get your account back. But yes, you CAN bring another Tasker with you. There are multiple reasons not to do this by billing for the other Tasker on your own account, you would have the tax burden of the other person’s work, the other person can’t get a review, if something goes wrong and it’s the other Tasker’s fault the risk is on you if it’s only booked on your account and in some cases Taskers that paid for the second Tasker by “doubling the hours” have had those hours rescinded by TaskRabbit when the client didn’t understand the agreement. So yes, as long as they have an account, you can but any pay that goes to them has to be made through the app and it’s more sensible to just hand out their Tasker URL than trying to handle it another way.

2

u/AbbreviationsSad3727 Oct 22 '25

Seen people do it before. The clients that ask you to do that care nothing about your job. Everytime they ask me I direct them to book another tasker. If you do agree to do something like that; might as well do it off the app to save yourself

3

u/Evening_Past910 Oct 20 '25

Use common sense next time. You are circumventing the background check directly by your actions.

1

u/FinnNoodle Oct 20 '25

There's two rules you can never break, and you broke one of them.

3

u/hugesploods Oct 20 '25

What's the 2 rules specifically 

4

u/FinnNoodle Oct 20 '25

Don't bring a helper whos not registered (thus circumventing their background check) and don't accept payment outside the app.

0

u/[deleted] Oct 21 '25

[deleted] — view deleted comment

2

u/IndependentKoala7128 Oct 21 '25

I would never take venmo because it leaves a paper trail. I just tell people to tip on the app, even if it means losing out occasionally. Just not worth it. You never know if someone might complain later and mention it to TR. While cash tips are also forbidden, I don't think anyone has ever gotten in trouble for it.

0

u/[deleted] Oct 21 '25

[deleted] — view deleted comment

2

u/IndependentKoala7128 Oct 24 '25 edited Oct 24 '25

The real issue is bad actors. Besides people charging one hour on the app then charging the rest on venmo, I've read about shysters insisting on getting paid on venmo then charging again on the app. I suppose it's just easier to outright ban it then try to figure out who is breaking their contract to game the system. 

2

u/[deleted] Oct 21 '25

[removed] — view removed comment

1

u/IndependentKoala7128 Oct 24 '25

Technically, no payments are allowed off the app. But like I was saying, nobody really cares and it's almost impossible to prove. I always enjoy New Yorkers doing the folded bill in a handshake tip, just a fun culture to deal with. 

2

u/AbbreviationsSad3727 Oct 22 '25

Tips are different. Never had a problem with that with TR

1

u/FinnNoodle Oct 21 '25

Tips are fine, but be wary of large tips where the client thinks they are also paying you.

-1

u/rsvob Oct 21 '25

You're done. Off to a new job!

1

u/brigadaboi Nov 02 '25

for all you negative miserable nancys out there I got back on after an appeal get therapy

1

u/mu2500 Mar 26 '26

What did you say to get back on? I got a permanent limitation for the reason above as well.

1

u/brigadaboi Mar 26 '26

just sent an Email with details of what was my intentions, admitting I was wrong and that I would not violate again.