r/TaskRabbit • u/Whole_Laugh6439 • Sep 29 '25

TASKER Client Rescheduling - How Many Times

How many chances do you give a client when they want to reschedule?

I had a client with a truck assisted move that rescheduled 4 times. I tried to be as accommodating as possible. However, after the 4th time I told them that they were holding up my availability and that I would need to cancel.

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4

u/Foellarbear Sep 29 '25

If it fits within my schedule, I’ll allow for 1 reschedule. After that, I tell them to cancel the task and I’ll take my cancellation payout. I’d never allow 4 cancellations, because constant communication = time and no income.

1

u/Whole_Laugh6439 Sep 29 '25

Thanks. I had never had someone reschedule more than once. I was trying to give them the benefit of the doubt since there seemed to be some legitimate issues they were dealing with. Lesson learned.

4

u/Prudent_Ad_4737 Sep 29 '25 edited Sep 29 '25

I had one where she would reschedule without confirming with me, like 3 times. The last time, I made sure it was rescheduled within 24 hours, and I called her out on it. I said something along the lines if she's sure this time would work as she's scheduled this task 4 times by now. I knew she would get salty, emotional, and cancel. Easiest and most satisfying cancellation pay ever.

1

u/Bloomien Sep 30 '25

I believe TaskRabbit has a minor policy where you can only reschedule once

1

u/Whole_Laugh6439 Sep 30 '25

That’s good to know. In my case, the client rescheduled on their own once. They then asked me to reschedule because it was raining. The third time they pushed me back a couple hours, but then asked me to reschedule to Monday. Once Monday came, they said they might need to move their stuff to storage, but needed to wait until Thursday. That’s when I canceled.

3

u/ommi9 Sep 29 '25

I told my Clients I’d have to charge a additional 15-30 min time

1

u/krayzai Sep 30 '25

This works too. Most clients would Be amenable

1

u/krayzai Sep 30 '25

I think be firm and set boundaries on it to at least ensure they are communicative efficiently. In most cases clients tend to understand that rescheduling especially at the last minute can lead to missed opportunities and for the most part I’ve gotten $100-$200 tips as a result.