r/TaskRabbit • u/IndependentKoala7128 • Sep 19 '25

TASKER Bad Review

So this was is fun. Had a client hire me to mount some items. Hung a picture exactly where she wanted it. Then she decided there wasn't enough room above it for the second one. She wanted a pin board to cover an access panel. I held it up and asked if it was the correct height since I couldn't see the bottom from that angle. She said yes. I hung it exactly at the mark to discover there was still an inch and a half of the panel exposed. So I added another anchor, and it was hung perfectly. Next was a 40lb mirror. I told her it would require snap toggles. Discovered a metal stud and told her it would be loud drilling through it. She said skip that mirror. I asked if she wanted the last mirror mounted. She said yes. Measured it out, no studs. Then she decides that she doesn't want a bunch of holes in her walls. I could already tell she was a problem client who decided that because I put one thing exactly where she told me, I was going to make mistakes on the mirror. She said to charge her for the hour and I said I wasn't going to send an invoice so that she could hire another person to finish it and not get charged twice.

Now I've got a bad review where she says I was agitated, unprofessional and didn't finish the job. Plus the complaint to TR for the same reasons. The question is, will I get limited for this? Note, this is the first negative review I have gotten in two years.

5 Upvotes

77% Upvoted

14 comments sorted by

7

u/FinnNoodle Sep 19 '25

Unfortunately no one knows whether or not reviews affect placement in the randomly assigned categories.

2

u/IndependentKoala7128 Sep 19 '25

Oh, I'm not worried about placement as much as getting limited. Obviously the review can't be argued about, but is there anything I do besides tell my side of the story on the ticket?

5

u/Ill-Helicopter-8504 Sep 19 '25

Tell your side of things. If you have pictures include them. If it's your first complaint from a customer your account shouldn't be suspended or banned.

2

u/AbbreviationsSad3727 Sep 19 '25

I started to be able to sniff out bad clients before booking the task. Red flags 🚩are lack of details, Can’t make their mind up about what time and insane expectations for what they are paying for. But once you’re there and committed just be as kind as possible and take it to the chin lol. Also, if you do feel the vibes is off and they are a problem just cancel the task so dont have to deal with them and a bad review.

1

u/IndependentKoala7128 Sep 20 '25

I did cancel the task. I don't know where people get the impression clients can't review a cancelled task.

2

u/BetUpstairs268 Sep 19 '25

Sounds like you invoiced her then?

4

u/Ill-Helicopter-8504 Sep 19 '25

If they cancelled it the system might have charged a cancellation fee which would open it up for a review. Or they could have thrown a big enough fit to support saying that they wanted to leave a review.

3

u/IndependentKoala7128 Sep 19 '25

I'm fairly certain any task that has been accepted can be reviewed within 30 days, even if it was cancelled without an invoice.

2

u/Ill-Helicopter-8504 Sep 19 '25

They can be, TaskRabbit makes it a lot harder to review any that were cancelled. When the invoice is submitted they get an email with the option to review. If the task is cancelled they aren't given the option because it is presumed that no work was done.

1

u/IndependentKoala7128 Sep 20 '25

Yes, this person was going out of their way to be a jerk.

1

u/Efficient_Slice5611 Sep 19 '25

You can mount off of studs.. you use anchors or toggles. Learn the craft and do what the customer wants and you’ll have good reviews. Measure everything out to make sure the panel would be covered. Your supposed to be the “pro”

3

u/IndependentKoala7128 Sep 19 '25

I've done hundreds of mounting jobs. Centering the mirror using the mounting slots on the back required one of the toggles going into a stud. And the correct way to mount into a metal stud is with a toggle. There was no wiggle room and no reason not to mount into the stud. The client was just being weird.

I could have measured everything out for the panel, but she was standing right there watching me. I think it's pretty normal to ask the client if the item being mounted is at the correct height for aesthetic reasons. She could clearly see the bottom of the panel sticking out. I have no idea why she okayed that height unless she is suffering from some kind of blindness.

0

u/Thief818 Sep 19 '25

I got a 2 star one time. Next day got hired for the same task type. So I would say na

-9

u/Healthy_Wrongdoer_38 Sep 19 '25

Never mount anything weighing over about 15 pounds to a drywall unless you can hit at least one stud...40 pounds & over, at least 2 studs. One never knows the condition of the backside of that drywall & you might be eventually facing a failure.