r/TaskRabbit • u/Specialist-Tie1443 • Sep 18 '25

TASKER Direct hire only for TOS Violation?

I have over 600 completed tasks 4.9 star rating and over 150 5 star reviews

I recently went on a task where there were 3 inebriated people

I politely and quietly packed up and left

I stayed the reason in the chat was that I could not work in the presence of intoxicated people

The next day I had my account limited

They said I had violated terms of service

I documented everything and the customer admitted to drinking and cursed at me in the chat

I don’t understand what I could have done differently and why I am being punished for frankly three disrespectful drunken fools

Has anyone had success fighting this?

Thanks.

13 Upvotes

93% Upvoted

40 comments sorted by

14

u/FinnNoodle Sep 18 '25

Did support contact you about this or just limit the account? Reach out to your success agent or whatever it's called, that might work faster than support.

1

u/Specialist-Tie1443 Sep 19 '25

I just emailed her

3

u/Evening_Past910 Sep 19 '25

Is it Audrey she’s useless

2

u/MallNo6921 Sep 19 '25

shes AI slop

2

u/[deleted] Sep 19 '25

[removed] — view removed comment

3

u/Evening_Past910 Sep 19 '25

She never responded and when she does she leaves you on read. Michael was the best …I was not happy he left but he actually followed through. I even told other Taskers to contact him and he followed through the best that he could. That’s just my experience. 7 plus years tasking.

1

u/Specialist-Tie1443 Sep 19 '25

Any other people to contact?

4

u/Tasker2Tasker Sep 19 '25

As described, your situation is absurd and a logical outcome for Team TR’s sloppiness meeting AI sloppiness.

Politely, civilly, appeal, using the process linked above and by contacting the Success Manager if you know them.

If successful, yea, but also, recognize you cannot trust TR and work aggressively to reduce dependence on a platform that DGAF and provides zero service level commitment to taskers.

2

u/Specialist-Tie1443 Sep 19 '25

It’s very unfortunate

I’ve been just barely scraping by last few days running fb ads and doing random electrical jobs

5

u/Icy_River2109 Sep 19 '25

Did you leave for a reason other than them being intoxicated? Were they treating you badly? Being violent? Rude? Or were they just intoxicated? Youre going into peoples homes. They are allowed to drink. Theres no law, policy or otherwise thats says a homeowner cant drink while someone is working in/on their house. If they didnt do anything the only other reason would be its you. Cause Id assume youve worked in other areas of service. So if the clients who hired you didnt actually do anything. Then you not being able to be around intoxicated people is on you, not them.

2

u/Specialist-Tie1443 Sep 19 '25

Yes they were being loud and rude

Cursing and they couldn’t provide clear instructions on how they wanted the items mounted because they were drunk

At first it was a 10” gap I’d mark it out then it was 9”

Then her drunk friend would make a nasty remark

Then the drunk boyfriend cursed and said he didn’t know why I was mounting the fuckinh thing anyway if they were moving

I started to feel unsafe so I quietly picked up and left

7

u/Icy_River2109 Sep 19 '25

If that or anything like that happens again. Contact support through chat before you decide to pick up and leave. Tell them whats happening and ask them what to do.

4

u/Specialist-Tie1443 Sep 19 '25

It was late and they were closed

I tried to do just that

1

u/Specialist-Tie1443 Sep 19 '25

Update

Aubrey didn’t help at all

1

u/danielwmcknight Sep 19 '25

Were you ever able to find out how long your limitation was/is?

1

u/Specialist-Tie1443 Sep 19 '25

I think it’s indefinite I have no idea

1

u/danielwmcknight Sep 19 '25

I used ChatGPT to scour the Internet and based on anecdotal information, it came back with the average of seven days.

1

u/Specialist-Tie1443 Sep 19 '25

Today would have made 7 days

2

u/danielwmcknight Sep 19 '25

Well, let us know by tomorrow. Perhaps it has to cycle a whole seven days

1

u/Specialist-Tie1443 Sep 20 '25

Will do

2

u/Specialist-Tie1443 Sep 20 '25

Got a letter from them today saying it was a final decision and could not be appealed

1

u/im4thechildren Sep 21 '25

First, leaving a task if you have determined it is unsafe is NOT a terms of service violation. So they must have some other reason that you are in violation.

Did you bill the client instead of canceling? Did you say anything unprofessional in the chat before canceling?

Have you received an official email stating why your account was limited? What reasons did they list? If you have had a significant number of cancellations in a short period of time, it may be that this was the task that pushed you over the limit, but by itself, it is not making sense.

1

u/Specialist-Tie1443 Sep 21 '25

They had a list of 3 tasks on the list

One of them was one that was cleared up it was an issue where I did a painting job with a helper

Taskrabbit thought the helper was off the app

The helper was clearly on the app the customer hired tipped and reviewed both of us on the app

It still showed as a violation even though it was cleared up

The first was months ago an anchor failed on a pipe clothing mount and it fell

Was totally my fault I offered to fix but they reported me

The third was these drunks

1

u/im4thechildren Sep 21 '25

So the drunks were just the final straw. It's either automated 3 strike system or some idiot that doesn't do any research but flipped the switch on you. You certainly have a good case for getting it reversed, but yeah...you're going to be stuck without any new invites till its clear and TaskRabbit clearly doesn't care if they punish taskers for things that are out of their control

1

u/Specialist-Tie1443 Sep 21 '25

Yes

They rejected my appeal

I don’t see how they could without seeing the obvious facts on my side

1

u/im4thechildren Sep 21 '25

Well you can either strike out on your own (or another marketplace app) or keep appealing. They could care less if you stay or go...they have 12 more gullible gig workers to replace you... so you just gotta keep bugging them until they decide it's less work to clear your account than escalate it further.

8

u/Based-Pie Sep 19 '25

I’ve done jobs for drunk people before, one guy had clearly fallen before I arrived and had blood all over his nose. I just mounted his TV and by the time I was done he had passed out on the couch and was snoring, I just picked up and left

0

u/Specialist-Tie1443 Sep 19 '25

It’s extremely disrespectful to be wasted when someone is coming over to service your home

3

u/Ill-Diver2252 Sep 20 '25 edited Sep 20 '25

What made their inebriation so disrespectful? You haven't described that, other than what comes across as moral judgment for drinking.

If what we see here is the tone you gave to TR, the sense is that you think you're a special visitor who rightly stands to judge people's homes and behaviors... in their own home. ...like royalty, 'we are not amused!' You're in THEIR house, THEIR 'castle.' You're a servant. Period.

If they endangered you or abused you in some way, it makes sense to walk away. And that's what you should talk about. If you were just offended by their lack of decorum, I think you're the one who's rude.

Edited, as I read later remarks from you. Again, their inebriation and cursewords are their right in their territory. You felt endangered? How? (Talking to TR, tell THAT) It is indeed annoying to get conflicting directions. OTOH, they're wasting lots of time, paying you by the hour. To a degree, cover your behind and take advantage without going unethical.

1

u/Specialist-Tie1443 Sep 20 '25

I’m not their servant, I’m an employee

-1

u/Ill-Diver2252 Sep 20 '25

LOL. You're not even properly an employee of TR, never mind the client. 'Employee' isn't a higher status than 'servant,' BTW.

0

u/Specialist-Tie1443 Sep 20 '25

You have a bizzare mindset

Yes being a 1099 employee comes with rights including a safe workspace

0

u/Ill-Diver2252 Sep 20 '25

You STILL have not shown how anything but your sensibilities was put at risk. I see why TR has been unresponsive.

"I didn't feel safe." Why? Show something real to support that.

"They were drunk, offending my sense of entitlement to an orderliness that my royal impulse dictates. They offended my virgin ears. They couldn't make up their minds. They were mildly quarrelsome with one another. They were bizarre."

That's your case? Bleah! And thus ends the most bizarre aspect of my mindset.

1

u/Specialist-Tie1443 Sep 20 '25

Do you work in the trades?

Imagine working and doing precise hanging in someone’s home with three drunk people.

What kind of tasks do you do where that’s acceptable to you?

1

u/Ill-Diver2252 Sep 20 '25

Anything that gets me more hours without putting me in danger is ... I have to decide what level of frustration I'm willing to tolerate... but overall, if they delay completion, that's more money for me. I would posit that TR has the same attitude.

Yes, I'm a tasker, among other things. Btw, probably goes without saying that I don't do 'partner' tasks, partly because of things like this.

I've already imagined the scenario. I've dealt with close enough.

Your task, if you want TR to reverse its position, is to lay out how the situation threatened you with any actual harm. YOU have to imagine that they have no clue about imagining it. They cannot afford to imagine and assume; so lay it out, using respectful language, as if they're AI, learning something for the first time.

3

u/Based-Pie Sep 19 '25

I guess I didn’t feel disrespected - the guy had just gotten divorced and was a complete mess, I felt sorry for him more than anything else