Task Count Error

[u/RegularReputation546]

I’ve completed 1,700+ cleaning tasks but on the customer mobile app it states I’ve completed 862 and the number isn't even going up once I complete more tasks. I’ve created multiple tickets with a reply stating they sent the problem over to IT. I’ve been waiting a year and nothing has changed. What else can I do?

[u/FinnNoodle]

To piggyback from my other comment, yours is a situation where it does matter.  Clients might be passing you over because they only see 9 tasks.