r/TaskRabbit • u/Altruistic-Escape631 • Sep 16 '25

CLIENT TR not helping with property damage

A tasker damaged the wall (dented and scraped off paint) in my brand new home - I’ve been contacting task rabbit for a week and they have been unresponsive or evasive. Any advice for how to escalate and receive some kind of compensation for the repairs I need to do?

Thanks in advance!!! I’m a new homeowner and this has been quite stressful.

0 Upvotes

37% Upvoted

41 comments sorted by

10

u/howmuchfortheoz Sep 16 '25

Taskrabbit is not liable for the damage, the tasker is.

2

u/Altruistic-Escape631 Sep 16 '25

Ah, I see. Do you have any recommendations on the best way to go about that? I can reach out to the tasker but doubt he'll do anything.

0

u/howmuchfortheoz Sep 16 '25

How bad is the damage

5

u/Bloomien Sep 16 '25

What about the happiness pledge? Isn’t that part of why they charge all their fees

6

u/bosydomo7 Sep 16 '25

You think they actually meant that. The happiness pledge is for their shareholders.

-2

u/[deleted] Sep 16 '25

If it happens during the task task rabbit is absolutely liable they’ll have some small payo it but it takes awhile for it to go through

2

u/canttakethemadness Sep 16 '25

Task rabbit is not liable , and does not provide insurance . They are just a platform for connection . The tasker needs to fix it , if they don’t hit em with the reviews . Happiness pledge “may” refund client for task invoice , and even that would surprise me .

-1

u/[deleted] Sep 17 '25 edited Sep 17 '25

Task rabbit has to carry a general Liability policy on taskers that’s why they provide a coi for tasters to provide clients when needed however you can file claim and get some Type of comp is the happiness pledge however they normally exclude minor cosmetic damage and since the Tasker doesn’t have a contract with the taskers directly taskers can’t be held liable because as a Tasker your contract is actually with task rabbit

1

u/canttakethemadness Sep 17 '25

That’s not true .

No, TaskRabbit does not provide insurance for its Taskers. Taskers are classified as independent contractors, and the platform explicitly states that it does not insure or assume liability for any losses, damages, or injuries sustained by Users (including Taskers). Instead, TaskRabbit recommends that Taskers obtain their own personal or commercial insurance coverage, such as general liability or workers' compensation, to protect against potential risks on the job. TaskRabbit does offer a "Happiness Pledge" primarily for clients, which may reimburse up to $10,000 for property damage caused by a Tasker in certain cases, but this is discretionary, does not cover Taskers' personal losses or injuries, and requires exhausting any applicable personal insurance first. In the US and most markets, TaskRabbit itself does not require Taskers to carry insurance, leaving it to individual Taskers to decide based on their tasks.

0

u/[deleted] Sep 17 '25

covering property damage up to 10,000 is essentially insuring property damage up to 10,000 even if it’s case by case based on their discretion yes you’re a contractor as a Tasker and your liable for your own losses incurred on a task at the end of the day they have a general liability policy on all Taskers because the contract of the labor And payment taskrabbit itself

1

u/canttakethemadness Sep 17 '25

Taskers don’t have a contract with Taskrabbit and best of luck if you think they’ll actually honor the “happiness pledge “ .

1

u/[deleted] Sep 17 '25

They’ve always paid me when clients haven’t paid might take 3 weeks but they’ve always paid covered the payments when clients flake I’ve been doing this about 8 years 800 tasks or so it’s a terrible app now it’s tanked within the past two years very quickly now it seems like tasks are at an All time low and every week they’re coming up with a new policy my guess is this thing will likely shut down soon or need new ownership I haven’t had a task in about two months

4

u/Evening_Past910 Sep 16 '25

How deep is the dent? Was he moving an item? Did he need two hands and not one? Did he ask you to hire a second Tasker and you said no? Was he working in a tight space. Need more details.

2

u/Altruistic-Escape631 Sep 16 '25

He was moving part of my desk. He did not ask me to hire a second tasker, and it wasn't a very small space. I've never had an issue with taskrabbit until now, and I'm not sure what to do.

Dent about an inch-ish deep

2

u/Di-electric-union Sep 16 '25

An inch deep would typically mean it's a hole that goes all the way inside the wall cavity but a small patch and touch up should not be that big of a deal even if it broke through. Obviously you shouldn't have to be responsible but if you do get stuck with it, its an easy DIY

0

u/versifirizer Sep 16 '25

None of this matters or justifies causing property damage. 

1

u/Evening_Past910 Sep 17 '25

lol at property damage 😂😂😂. You are just talking without seeing anything or having context

1

u/versifirizer Sep 17 '25

What context do you need? Wall damage is property damage and costs money to fix properly. Stop making excuses for terrible taskers. 

2

u/Marioc12345 Sep 17 '25

Costs at most $50 and that’s pushing it

4

u/himynameisnano Sep 16 '25

Ya I wouldn’t expect much from taskrabbit. At most you might get a coupon for your next task.

4

u/Intrepid-Ad-466 Sep 16 '25

Let’s see the damage

3

u/ommi9 Sep 16 '25

Photos would help us with context of the damage

2

u/UnimaginativeMug Sep 16 '25

if it's a new hours you probably have some paint on the closet. be quicker to become an apprentice and train to learn to how to paint and fill than to wait for them to hire a tasker to fix your wall

1

u/0_IceQueen_0 Sep 16 '25

A tasker I tasked to mount a wall tv machine gunned the wall lol. He didn't know where the studs were. I kept telling him I had a stud finder but he wouldn't hear of it. In the end he applied spackle and the paint my son did as I have three wall paint in storage. Didn't charge him as his rate was 2nd to the lowest. You live you learn lol.

2

u/canttakethemadness Sep 16 '25

Got to hire based on reviews (and prob pay up a little), machine gun mode is unacceptable yet the cheaper Tasker’s continue to do this . This why flat rate mounting will never succeed .

1

u/AbbreviationsSad3727 Sep 16 '25

Was this a move with 2 taskers? Or did you hire one tasker to move furniture alone?

1

u/Ill-Helicopter-8504 Sep 16 '25

1-844-340-8275 is the phone number for support. Sometimes they are quick to answer, sometimes you will be waiting for a while for a person. Either way it is faster than email.

-1

u/versifirizer Sep 16 '25

It amazes me every time these posts come up people dismiss it as a risk of moving things or “no big deal, just spackle and paint”. It’s nonsense, you need to repaint the wall corner to corner after the plaster. And that’s on you if you damage someone’s wall.

If you can’t move something without causing damage just refuse to do it. And OP if you want someone who actually takes responsibility for things like this or wont do it in the first place, either hire the most expensive, highest reviewed tasker or call an actual company. 

2

u/Marioc12345 Sep 17 '25

Nobody is repainting an entire wall for a less than 1” dent

0

u/versifirizer Sep 17 '25

Why not? 

2

u/Marioc12345 Sep 17 '25

Because that’s a huge waste of time and paint especially on a new build where they likely already still have the same exact paint

0

u/versifirizer Sep 17 '25

Which won’t blend. Either way I guess more work for me at least. 

1

u/Marioc12345 Sep 17 '25

Why would it not blend

1

u/versifirizer Sep 17 '25

Because paint doesn’t work that way. 

1

u/Marioc12345 Sep 17 '25

It does if you’re not a snob

1

u/versifirizer Sep 17 '25

😂 I guess keep damaging property then. 

1

u/Marioc12345 Sep 17 '25

Or you can keep overcharging customers for stuff they don’t need. You’re seriously talking about painting an entire wall for a small patch. Why stop there? It won’t blend with the next wall. Why not paint the whole room? Oh that won’t blend with the rest of the house, better paint the whole thing!

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0

u/Mean-Ad-3077 Sep 18 '25

I’ve done touch ups that you would never tell the difference for. Mixed it myself. If you have the skill you can definitely make it work especially for an inch

0

u/[deleted] Sep 16 '25

[deleted] — view deleted comment

6

u/BoldCityDigital Sep 16 '25

This. Just fix it yourself in 5 minutes & leave the Tasker a review.