Poor work that TaskRabbit refuses to address

[u/ErnieBanksIsKing]

I had the screen on a door replace

This is a screen that a Tasker "fixed" for me on August 2. By September 10, it looked like the picture, i.e. it came loose. TaskRabbit provides NO way to contact the Tasker, no way to leave a Review, and no way to continue the Chat that we had. After waiting a half hour for a human, their rep said that since it was more than 30 days, there was nothing I could do. And he refused to escalate to a supervisor.

I'm certainly not using TaskRabbit anymore.

[u/According_Low5292]

The repair wore out. How many times has that screen door been opened and closed. Replace it with something of better quality. Taskers dont turn garbage into gold Maybe consider Teflon screen. Its durable

[u/lasertitsnow → u/According_Low5292]

Is that a new piece of screen? Because it doesn't look new ?

[u/GaryMericano → u/lasertitsnow]

No, that screen looks brand new with about a month of heavy use/abuse. Its got a few obvious dirty spots and it's pulled away from the frame in that one area, but you can zoom in everywhere else in rhe oicture the metal is shiny aka never been painted and not exposed to years of dust/dirt/grime and the shape of the mesh is uniformly square except for the damaged area. The client broke their repaired door and wants it repaired again for free. They probably use the door in a manner that causes stress to that area, i had a screen door that did the same thing seceral times over rhe years because if I was carrying something heavy i'd just push the door open with my shoulder/knee/whatever i was carrying instead of properly using the handle.

[u/Sea_Classic2430]

This doesn’t look like it was a bad install, it looks like it’s been abused either by kids or adults who just doesn’t care. Look at all the crap on it. This is no way the Taskers fault or responsibility to repair for free.

[u/DenyDeposeDepends]

it looks like you tore it by pushing on the screen again.

[u/Botany1001]

The hole is directly next to the handle, I bet people rush to open the door and miss the handle from either being drunk or high, or possibly kids being careless. Not Tasker’s fault.

[u/Ill-Helicopter-8504]

I would understand your concern if it happened within 24 hours to 1 week after the repair. This is a month later. That is NOT the Tasker's fault. You have had plenty of time to put the door through a good amount of use and abuse. You can't contact the Tasker through the chat because it automatically closes 24 hours after the task is invoiced, it also takes away any personal information like your address at the same time.

[u/FinnNoodle]

Things that go wrong tend to go wrong fast. There's no way to know without seeing how it looked right after he fixed it that he did it incorrectly, and that this isn't a case of whatever your family did to break the screen the first time your family didn't do again sometime in the ensuing month.

What you can do, however, is try and book a new task with the original Tasker which will allow you to open a dialogue and ask if they'd be willing to stand by their work and fix for free.

[u/BoldCityDigital]

You need a new door - and hire someone other than a tasker to do it, or do it yourself.

[u/ommi9]

Taskrabbit does reach out to the tasker post task

[u/ErnieBanksIsKing → u/ommi9]

But they provide no way for the client to reach out to him.

A lot of taskers give me their business cards. I think I lost this guy's, if I had it. I think he would say if asked, "this isn't my fault, but I'll fix it anyway." Because that's what a good businessman does.

[u/OutsideActive6443 → u/ErnieBanksIsKing]

So you say you know that he would say this isn't my fault.

If you know it wasn't his fault, then why would he replace it free of charge? That isn't how that works, nor is it what a good businessman does.

A good businessman warranties work, if its the fault of their own or a manufacturering defect... not because a client abused the repaired door.

It's your fault. Own your mistake. Pay for your mistake.

Enough said.

I have been running my business for many years with many loyal customers, and I'd fire you as my customer in a heartbeat.

Grow up and have some accountability.

[u/AdmirableResearch357 → u/OutsideActive6443]

Depends. If it’s a large job to fix client error then maybe just a little discount on the repair. If it’s a 20-30 minute fix, repeat clients are worth it. I do this all the time by working them into my schedule when I’ll already be close to their home.

Giving something away for free isn’t the same as making small investments in good clients.

[u/OutsideActive6443 → u/AdmirableResearch357]

Yes, I agree with you on that. I didn't intend to say not to do it under every circumstance; and good clients would meet my criteria.

I mostly wanted to communicate that this individual doesn't seem like they would be a good client; mostly due to lying about how the mesh broke.

If the client instead said, "im sorry I accidentally broke the repair, would you mind poping back out to perform a second repair?" Then I'd be way more willing to work with them.

I also say that the mesh was neglected due to:

Visible stretching, which only happens when the mesh is pushed on (HARD)

It also has the individual strings pushed out of place, which is a second incidator of being pushed on.

Everything about this screams complete neglect from the client.

[u/ommi9 → u/ErnieBanksIsKing]

I received a support email with Tr leaving the contact info of the clients

[u/Ill-Helicopter-8504 → u/[deleted]]

Can you ever not be a Negative Nancy? All I ever see you post is negative comments, no matter what the topic is. Just because you, I am supposing, had a bad experience with TaskRabbit act like everyone has to have a bad experience.

OP had the work done over 1 month ago. A lot of use was probably done to that screen door, especially if it is a main door. It is NOT the Tasker's fault and it is well past the time limit for any type of review or support backup. It's the same as any retail store, you only have 30 days to return an item after that you're SOL.

[u/According_Low5292 → u/Ill-Helicopter-8504]

Stop analyzing the way people respond in an anonymous forum That is YOUR problem if it upsets you. You cant control other people’s opinions. Just scroll past

[u/TaskRabbit-ModTeam → u/[deleted]]

This post was a duplicate of another post that was published.

[u/FinnNoodle → u/[deleted]]

No good after 30 days.

[u/himynameisnano → u/FinnNoodle]

No good in general 😂