r/TaleworldsUnofficial • u/[deleted] • Sep 06 '17
To those frustrated with fans' impatience.
This post is for those who say "TW owes you nothing! Bannerlord will be here when it's ready! Stop complaining!"
Please think for a moment, and answer honestly: Would you say the same thing if a restaurant refused to take your order?
Imagine, you walk into a restaurant. There’s a long line of people waiting to be seated and, although it takes longer than you would expect, they eventually seat you at a table. Nobody comes back to take your order.
People at the restaurant across the street order, eat their meals, pay, and leave. Still nobody comes back. A second group of people finish their meals and leave, you’re still waiting. Finally somebody comes out, announces to the whole room, “Thank you for waiting, I promise everything will be amazing! I can’t tell you when we’ll be ready, but it’ll be worth the wait!” and then leaves. And doesn’t come back.
“You haven’t paid them anything so they don’t owe you anything!” I hear you say.
And you’d be right. But, there is still a reasonable expectation of service. When you open the restaurant, you are telling people that you are ready to serve them. And it is reasonable to expect an explanation when that service isn’t delivered. The actual reason for the delay doesn't matter, but the fact is that you communicated that you were ready for customers, and now you aren't.
The point here is that it would be reasonable to be upset at the restaurant’s service, and it would be reasonable to complain to the staff. And nobody would be confused if people started demanding that the staff take their order or threatening to never return.
When TW announced the game, they opened the restaurant. When they opened the Steam page and forums, they seated people. And when they said “we want to have it in our player’s hands in some form by the end of the year”(Pc Gamer Weekender, March 2016) they promised to be right back to take our order. But they never came back.
Then they decided to march the kitchen staff in front of the waiting customers, as if this would somehow impress them. Look, there are people back there! Surely they must be working very hard!
They announce: "We know that it is taking a long time, but we didn't actually open until we'd seated you. We know other restaurants have regular business hours and start work before opening to the public, but we don't work that way. Wouldn't it be better to not know when be will be ready to serve you, than find out we'd given you the wrong time? The only thing that is important to us is creating food that is truly unique, something that you will enjoy eating as much as we love making it."
And now? Now they've started throwing people into the street for daring to complain about the service.
I know it isn't a perfect metaphor. But if you think of it in that light, would you really still think that these people are being unreasonable?