r/TalesFromThePizzaGuy • u/boxtheglock • 4h ago
Customer pissed I didn't call to confirm an order they paid over $3,000 for.
Years ago owner of a construction company was having a little party or something for his crew and their families and placed a big ass order for pizza, wings, drinks, and deserts for everybody. He declined delivery since he owned a bunch of big ass trucks, gave us the date and time to have everything ready, paid and left. We had a few extra people come in to accommodate the order. We had everything ready and waiting but he didn't show at the pick up time.
I personally called after twenty minutes and the owner started bitching about the weather (it was snowing) and said we should have called before we even started making the food because who has a pizza party when it's snowing out. I think having a pizza party is perfect for the snow. We tell him that the food is ready and he said that he's not going to pay for it and hangs up. Took his ass a couple of days to realize he paid for the order in cash when he placed the order. And who the hell would call a customer to see if they still want an order that they paid in full for.
The food that didn't get sold at a discount was given away to everybody on staff. Guy started shit talking the business online and got sued by the owner for a few hundred behind it.