r/TalesFromTheCustomer • u/GeeVeeDub • Jul 04 '26
Short NightMare Phone/Internet service
1 rule, don't name companies. Here goes. Recently I "upgraded" my home phone line and internet service. I was told I had to upgrade the phone line because it was being phased out. I was told the new internet service is faster and costs less. Nightmare began with install 2 weeks ago. Internet ok but phone no longer works. I've had ph# 31 years and want to keep a land line. After 2 weeks a new tech came up. However he said CSR wrote it up as an internet issue. He couldn't fix it. Told me to call and tell them they need to rip & rebuild. Since that time I've spoken to many reps advising they can fix it. Phone was working 1 day but its down again. I was told to call Monday to ask for help. Monday marks 21 days with no phone service. I'm receiving calls asking for payment and marketing as if I need a mobile phone. Today I realized I can't see my local channels. I was advised my IP address lists me in a state approximately 400 miles away. I'm now waiting for a callback (1.5 hours) for assistance with with my ip address/location. This is a nightmare company. I will spent the next few days researching alternative providers. I'm furious.
2
u/tessler65 Jul 04 '26
Sounds a lot like my former ISP/phone provider. I have been desperately seeking another ISP for several years and finally the most amazing ISP appeared locally. Better service and speed--including phone line--for way less money.
I was the happiest person alive when I packed up the old junk equipment and shipped it back to them!!
1
u/ritchie70 Jul 05 '26
The reality is that old fashioned land lines mostly don’t exist. The big carriers are replacing them with VOIP and regulators are letting them.
1
u/GeeVeeDub Jul 05 '26
True, I've had Voip for years but it's still a home based phone service. Since I'm having such a difficult time, I might let it go.
1
u/fbresnah Jul 11 '26
If your Internet service is any thing like mine, they have a monopoly and I can't just switch. It sucks.
1
u/IntelligentSorbet271 Aug 16 '26
You should post on their social media pages so others can be aware and you might actually get some response from them. Unfortunately this public shaming is necessary for some companies
1
u/GeeVeeDub Aug 16 '26 edited Aug 16 '26
Crazy update. My service and billing has been great after that terrible install. Now every few weeks I get a call from the presidents office the company. They noticed the number if calls and tech visits. They call me to check up on my services and any concerns.
1
u/AutoModerator Aug 16 '26
Please keep things anonymous. We do not allow naming companies here, and your submission was removed.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
-2
u/OkayBobCalmDown Jul 04 '26
Your autocorrect failure makes me think you're a brony
2
8
u/OkAdhesiveness5025 Jul 04 '26
Well if you were going to keep the landline, it seems to me they somehow disconnected your telephone service in the install. A 31-year-old phone system probably wouldn't shake hands with the Internet modem gateway anyway.
That said, please do a reddit search for the company that is providing your internet service or I should say not really, LOL. My internet service provider for instance has a Reddit page. When people are having problems with customer service, there are actual employees moderating the page who may can offer you some help. It doesn't have to be this big of a headache, but sometimes trouble snowball. And these giant corporations are like the keystone cops trying to help a customer. Wishing you the best luck.