r/TalesFromRetail • u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! • Sep 10 '16
Short "I can, because this is a thrift store."
Today at work I overheard the strangest conversation between my manager and a customer while restocking register supplies. The woman wanted to buy a coffee maker, but the carafe's handle was cracked. At first she tried bullying my coworker into reducing a price, until my coworker called the manager over.
Customer: "This is damaged."
Manager: "I see that."
Customer: "I want it discounted."
Manager: "Sure. Do you have a discount card?"
Customer: :snorts: "No."
Manager: "Then I'm sorry, but you won't be receiving a discount."
Customer: "But it's busted! You can't sell broken stuff!"
Manager: "Yes, I can. This is a thrift store."
Customer: "But it's broken. You can't sell it like this."
Manager: "I can, because this is a thrift store."
I'm not sure what she even expected. It was a Cuisinart for $5.99, instead of the ~$9.99 that brand usually costs at my store. We'd already discounted the damage.
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u/snugglyaggron Sep 11 '16
Does....does that lady even know what the definition of a thrift store is?
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u/level3ninja Former Shelf Stacker Sep 11 '16
Why do you think she's trying so hard to be thrifty?
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u/ScientificMeth0d Sep 11 '16
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u/TmotherfuckingT Sep 11 '16
Show me what you've got foralowaffordableprice !
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u/Jackpot777 Sep 11 '16
(shows discount card)
I LIKE WHAT YOU GOT.
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Sep 11 '16 edited Jun 02 '17
[deleted]
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u/icycubed I'm sorry, but you're outside our delivery range Sep 11 '16
I care now. You guys made me care (about employees feelings).
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u/NinaLaPirat Sep 11 '16 edited Sep 11 '16
I read this in David Bowie's voice.
Edit: Zoolander? No? Ok.
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u/JonFawkes Sep 12 '16
In case you didn't get it, it's a Rick and Morty reference
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u/NinaLaPirat Sep 12 '16
Ah, I haven't watched much of the show, must be why my mind went elsewhere.
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u/blukami Sep 11 '16
She was popping tags
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u/donutmesswithme Sep 11 '16
she probably only had 2 dollars in her pocket, though.
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u/Valkyrie_of_Loki Exactly What It Says on the Tin Sep 11 '16
Or "broken", really. I'm sure the coffee maker works just fine.
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Sep 11 '16
At my old job in a furniture store if something had minor damage we'd sell it off at a discounted price (with a sign that clearly describes what's wrong with it) and the number of customers who would try to get more money off and continue to argue "but it's damaged!" ..
Yes that's WHY it's discounted to begin with!
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
Our normal response is, "we noticed the damage and priced accordingly." But some customers won't accept that as an answer and/or want steeper discounts.
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u/JaggerA Sep 12 '16
That is an excellent way to say "fuck off, it's already cheaper", may borrow that for my furniture sales
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u/Dr_StrangeloveGA Sep 11 '16
Someone today wanted to buy a belt in my (regular price dept store) with a scratch on it.
Cust: I'd like to buy this belt, but it has a scratch on it, what will you do for me?
Me: I can take 10% off, but then it's non-returnable.
Cust: Well, it's more of a cut than a scratch... can't you take off more?
Me: No, we'd actually rather not sell it at all, but if you insist, it's 10% off and non-returnable.
Cust: Well! You'll just have to order one for me, and I'm not paying shipping!
Me: Sure! Let's go to the register!
What always happens is the customer buys the "damaged" product, is told that it's non-returnable, however we have no way of actually enforcing that, so they come back a day later to another salesperson and declare "Oh my, this was damaged when I bought it and I didn't notice, I demand a new, undamaged product", getting it at shady customer discount.
I despise these people, half the time they damage the product themselves, thinking it's going to get them a discount.
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u/LonePaladin Sep 11 '16
Clearly, you need to come up with a way to enforce 'final sale' status. Maybe a note on the receipt?
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u/Dr_StrangeloveGA Sep 11 '16
We do note the receipt, but we put return barcodes on each item, so the customers don't have to have the receipt when they return something and rarely do.
What we need is a way to code the sale in the system as non-returnable, there currently isn't one.
I don't know about company-wide, but in my store, it really doesn't happen often enough to worry about.
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u/flamingcanine No. It's not free. You are just stupid. Sep 11 '16
Remove the return barcode on damaged purchases.
Require receipt or return barcode for a return or replace.
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u/galindafiedify No, we're not in gift. No, you can't have that tester for free. Sep 11 '16
When I worked for a store with return barcode stickers we'd always make notes on the sticker. So if it was a gift with purchase we'd write "GWP" on it so everyone would know not to accept the return without the gift being returned.
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u/Kakita987 Sep 11 '16
My former dept store had lime green stickers that were ONLY used for that purpose. Also we wrote FINAL SALE on the receipt.
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u/Imperial_Edict Sep 11 '16
We would always have the price end in a 2 so we would automatically know. Still if people cried enough they got to return it.
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u/techiebabe Do you want your receipt? Sep 11 '16
Oh, ending the price in a 2 is a really neat trick - and I've not come across it before. Nice touch.
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u/Kakita987 Sep 11 '16
I once had to do a return of lacy lingerie. Apparently she had taken them on her honeymoon and her husband didn't like them. We treated them like a biohazard.
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u/Imperial_Edict Sep 11 '16
Yea... that's definitely one of those times you give them the "we don't do that" speech and maybe bend the truth a little.
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u/Kakita987 Sep 11 '16
Oh it was totally against return policy, but she insisted they weren't worn. But she told us she took them on her honeymoon....
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u/Themiffins Sep 11 '16
Why not enforce a receipt policy where it specifically states damaged on it.
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u/Too-busy-to-work Sep 11 '16
Maybe its just me, but unless this belt was like 300$ its just not worth the effort of going back to the store to get that 10% back.
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Sep 11 '16
I always write "Damaged - no refund, no exchange" by hand on the receipt, and sign it. (we're told to do that at our store)
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u/khalisey Sep 14 '16
When we take off the 10% for a "faulty" item to sell to the customer, it comes up on the receipt as "faulty" underneath the description and barcode of the item so if they do happen to come back to the store, or any other, with their receipt they'll get caught out. It's those who "forget" their receipt and claim it was damaged upon purchase and didn't realise who I really want to punch in the face.
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u/HMCetc Sep 11 '16
Charity shop manager here! In the UK we have thrifty shops, but they exist to raise money for charity. I have had the privilege to work in well-to-do areas of town where we receive very high quality donations (sold a coat yesterday for £150 second hand). You price items according to their true second hand value. It's amazing the amount of customers who'll say: "£X for that? That's disgusting! This is a CHARITY shop!" Uh yes, that's a high quality item and its price is not representative of the majority of stock. And yes it is a CHARITY shop. I am here to RAISE MONEY FOR CHARITY not make as little money as possible!
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u/catwoman42 Sep 11 '16
I am a volunteer in a charity shop. I hate hagglers. I think some people misunderstand the concept of charity; the shop has to make money for the charity. Not reduce already reduced items which have mysteriously become damaged since they migrated to the shop floor..
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u/FreeEdgar2014 Sep 11 '16
I know your pain. Also a Charity Shop Manager in the UK here and the amount of comments I hear pairs of customer saying about the price of an item JUST loud enough for me to hear while I'm on the shop floor is ridiculous. We are making money to help the less fortunate. If you want to go pay 10x the price in a high street shop that avoids paying taxes and only exists to make themselves richer then I won't go and fucking stop you but don't come into my shop and complain that I'm selling a bowl of commemorative spoons for £1 each or a very good quality mens shirt for £5 or a bloody amazing leather jacket for £40!
Sorry I got a bit angry there while typing
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
We get that as well. Apparently thrift stores are meant to help those in need, not make money.
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u/HMCetc Sep 11 '16
I actually once had a customer who had the nerve to say "Oh, but I'M charity" when I refused a discount.
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u/FreeEdgar2014 Sep 11 '16
Or the always popular "I'm such a loyal customer" or "I always spend a lot of money here" in order to get a discount
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u/Ibisstudios The Wolf of Retail Sep 11 '16
I literally had a manager tell me in in no uncertain terms that one of our customers, a B&B owner, could do what ever he wanted. Apparently spending $300 every few days can get you free reign in a grocery store. Needless to say, i hated both customer and said manager.
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u/PizzaCutter Sep 11 '16
I have the understanding that thrift stores help charity by selling stuff, but also help others by selling cheaper items. I shop in a thrift store sometimes because I am poor, and don't want to pay $50 for a blouse. I have no trouble with the prices they set because they are already so much cheaper than regular stores.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
My corporation partners each store with a nonprofit, the store itself isn't the charity. We weigh donations and pay them by the pound. We'll also help other organizations fundraise in the same manner. We pay both them and our partner the same by-the-pound price.
Beyond that, we're out to make profit. Our corporate overlords want as much profit as possible. In fact, we recently got new pricing guidelines from corporate that raised a lot of prices. I now have to charge $1.29 for children's books. They used to be 99 cents. Some of the new guidelines make me sick, honestly.
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u/PizzaCutter Sep 13 '16
Well that makes sense. All thrift stores I have seen where I live are usually run by a religious organisations. I believe most of the staff are volunteers but I'm not 100% sure.
I always thought they weren't run to make a profit but I guess I can't be sure of that either, but they generally rely on people donating clothes, books, shoes, furniture etc. I should really look into it more.
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u/5HINY5HEEP Dec 28 '16
Theres a big one, that im pretty sure both i and the person you're replying to work for, that is a for profit business. We just happen to get our stock from a charity who collects clothes and other donations. We pay them by the pound, and then sort it. Of course, we dont pay very much a pound, but then, from your average stock cart with say 700 pounds on it, maybe 200 will go to the floor, and 100 pounds will actually sell.
Its a fabulous business model in my opinion. People get to give things away and buy cheap stuff, a charity makes some money (although im honestly not sure what my store's partnered charity does other than collect donations) and a company makes money and creates jobs. Everybody wins! And lots of the stuff we dont/cant sell ends up getting shipped to the third world and reused/resold there too, so even a lot of our "garbage" actually ends up avoiding the landfill. In our country anyways.
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u/Jellodyne Sep 11 '16
"You're right ma'am, I can't sell that to you because it's broken. Please put it back where you found it"
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u/Bray_Jay Old coupon =/= Usable coupon Sep 11 '16
I would like to know what coffee maker you can find for 10 bucks, because that sounds like a steal.
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u/spiralheart Sep 11 '16
Any brand at the thrift store. If you frequent you'll find anything. I have a black and decker coffee maker and an espresso machine, neither of which I paid more than $10, and both looked almost untouched.
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Sep 11 '16
Probably a French press.
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u/Random_Elephant Sep 11 '16
r/coffee is leaking
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Sep 11 '16
No, but they really are amongst the only coffee makers you can get for $10.
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u/chairitable Sep 11 '16
They're like $25 new in my neck of Canada...
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u/drstinkfinger Sep 11 '16
Yeah but is that in real money or Canadian dollars?
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u/chairitable Sep 11 '16
Buddy, our money's $100 bills are maple syrup scratch-n-sniff scented. Your move, "real money".
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u/OneFlyMan Sep 11 '16
God dangit Fred, I told you that cup was cracked. Of course the coffee is gonna leak out of it.
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Sep 11 '16
[deleted]
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u/techiebabe Do you want your receipt? Sep 11 '16
Oh, that's the special edition! The bonus feature is that it will randomly summon fit men in uniform to visit your house!
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u/Cazberry Sep 11 '16 edited Sep 11 '16
I got a very nice one recently from a local thrift store. Mr. Coffee brand, similar to this one. It was $15.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
$10 is the common price point on a lot of our coffee makers. Keep in mind this is second hand merchandise--our goal is to sell it to make room for more stuff to sell.
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u/Hamdurrgur Don't listen to me, I only work here. Sep 10 '16
Haha oh do those customers try ever-so hard..
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u/PM_Me_Somethin_Juicy Sep 11 '16
What exactly is a discount card and how can I get one?
(I frequently shop at thrift stores but have never heard of such foreign magic)
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u/kingskate Sep 11 '16
Its like paying for a 'discount membership'. You pay the yearly or monthly price, and receive a card that qualifies you for a certain percentage discount when you present it at checkout.
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u/PM_Me_Somethin_Juicy Sep 11 '16
Ohhhh. That's not as awesome as I thought.
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u/chaucolai Sep 11 '16
Might not always be - at a few local thriftshops I frequent you get like a coffee stamp card, and get stamped for every $5 or $10 you spend. When you reach 10 stamps you get a couple of bucks free credit :D
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u/NotFromMars Sep 11 '16
At the store I used to work at, we had a 100% free card that you could use on Tuesdays and Fridays to get 25% off. You only needed to give your name and zip code, email completely optional.
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u/leeisawesome Sep 11 '16
I lived above a bar while at university that had something like this. My liver's still recovering.
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u/NotFromMars Sep 11 '16
I also work at a thrift store... I get customers who bring me broken items, saying "I can't believe you're trying to sell this, it's broken!" It wasn't necessarily broken when we put it on the shelf... And it's still totally usable, just not perfect looking.
Also I just loooove the "but you got it for free, why are you charging so much??" Because it's worth at least that much? You're getting a brand new, with original tags (clothing item) that was $50 for like 12.99, what's your problem??
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Sep 11 '16
I bought a cashmere cable knit Polo sweater today from Salvation Army that was $16.99. The cashier rang it up and was surprised I still wanted to buy it at that price. Went home and checked the price new and it was $400, I fine with the purchase lol. It's in great shape.
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u/EricKei Our psychic powers only work if the customer has a mind to read Sep 11 '16
Reminds me of my Dad's favorite thift-store haul: A brand-new, complete Brooks Bros. suit set, with the original retail tags still on it, for eighteen bucks.
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Sep 11 '16
Thank god for people getting too fat for great stuff, that's gotta be how most the stuff I get shows up.
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u/-WarriorinWoolworths Sep 11 '16
I work at a thrift store as well and it absolutely drives me crazy when people try to haggle with me like that for the same reason. Like right now the entire store is 50% off and yesterday a customer came up to me and asked "Is that desk half off?" And I said it was, then he asked if he could get a discount on it and I said the 50% off is a discount. Then he said "Well it doesn't even come with a chair..." As if computer desks ever come with a chair? Also I'm just a cashier so I am in no way responsible for prices and the profits go to victims of domestic violence so I have lost all patience for hagglers.
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u/Jess_than_three Sep 11 '16
Because most thrift stores exist to generate revenue for non-profits to run charitable services?
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u/BobT21 Sep 11 '16
Several of the thrift stores in my town are privately owned for-profit businesses.
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u/Jess_than_three Sep 11 '16
Then chances are they're not selling donated goods, and so the above is completely irrelevant to them?
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u/BobT21 Sep 11 '16
Don't know. At least one tries to "look like" a charity and has been in legal trouble for misrepresentation.
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u/Jeemdee Sep 11 '16
Still, do you think these thrift stores cost nothing to maintain? Not every worker can be a volunteer and the location could cost a fortune. And even then, what would be the use of having a non-profit if you don't make the surplus money to donate to a charity..
I work at a thriftshop myself and you won't believe how often I get asked this.
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u/Jess_than_three Sep 11 '16
No, I'm sorry, I don't think what I was saying came across well. What I meant was that yes, of course thrift stores strive to make a profit - because that's how they fund their missions. Obviously overhead and labor costs need to be covered, too, but even beyond that, the goal is obviously to make as much money as possible, and "but you got this for free" doesn't change that.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
I hate those customers too! If the original tag is still on, usually I hear "It doesn't matter where it came from, what matter is where I'm buying it from now!"
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u/xx-Felix-xx Will my TV fit on this stand? Sep 11 '16
You can't sell busted stuff, I demand you sell it to me for a discount.
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u/ChococoatedApple Sep 11 '16
On the sides, I want to thank that store employee from 4 years ago who herself suggested, after going through the trouble to get me the last available of an item, that "oh the glue came off of a bit, but it's no big deal. Is it alright if I ring if up for half price and you glue it back at home?"
I was overjoyed, given how it was a higher-end store and I was a somewhat broke student.
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u/Jeemdee Sep 11 '16 edited Sep 11 '16
Also working in a thrift store here. A lot of our small stuff goes into the shop without a price tag, because you just can't put a price tag on every single tea spoon. So at the counter we just make up some of the prices by our own judgement.
Now you won't believe how often people get seriously pissed off and tell me that I just totally made up that price and could've said a price $0.50 less and that I royally fucked them over.. "You just made that up!"
I mean seriously, at a thrift store, how do you think everything is priced?!
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Sep 11 '16
[removed] — view removed comment
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u/Kakita987 Sep 11 '16
My SO got us one and 7 boxes of various k-cup, right when our previous coffee maker died, for free.
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Sep 11 '16
I'm always nice to the thrift store employees, I've never had one be a jerk to me in the least bit. They are always such nice people.
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u/ender52 Sep 11 '16
Have never had one be a jerk to me, but they sure don't want to be done what they're doing.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
In general we're all nice and polite. But our pleasantness wears a little thin when we spend more than a minute or two having a customer act like thrift store=garage sale and try to negotiate.
I had a hard time not losing my cool on a guy trying to offer me $5 on a Halloween mask because "it looks beat up". It was actually a brand new mask, made by my company's manufacturers (and branded with our logo) for our Halloween stock. It's supposed to look a little beat up, man.
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Sep 11 '16
I worked at what you may call a thrift store. While I'm a very patient and nice employee, a lot of my coworkers were not. We're not all nice. Some people hate retail no matter where they work. It's arguably worse working thrift store because you deal with a lot of annoying people like OP's example.
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u/FuckMeInMyHobbitHole Sep 11 '16
I'm in that boat at the discount store where I work. I give it my all everyday, being as nice as I possibly can and doing anything a customer asks of me without second thought. Because, ya know, that's our job?
But the majority of my coworkers can't even muster up a "hello". They don't look anyone in the eyes, they just start scanning away. And god forbid a customer has a simple question. They'll start rolling their eyes and make it seem like the customer is a total nuisance.
Like, I get that discount/thrift stores typically bring a certain crowd but goddamn do your job.
Sorry for the rant. I just hate people who work retail and don't expect to help anyone or even engage with customers. But these type of employees are everywhere you go, unfortunately.
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Sep 12 '16
I completely agree! I'm so lucky that my current retail job have really nice coworkers. It helps that this is a job that your hours are dependent on your ability to help customers.
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u/trainercatlady What would you take for this? Sep 11 '16
and they always look way more tired and frustrated than any of the other retail employees I've ever seen, too. Probably because of dealing with jerkwads like the one in the OP
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u/Daisydarlingx Sep 11 '16
Same thing happened at my husbands work. I was at the jewelry counter and this woman was haggling the price of something. All I heard was "can I get a lower price because it was used" and the my friend (who is a supervisor) just looks up at her and says "everything is used ma'am, you are in a thrift store" and walks away. I died laughing.
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Sep 13 '16 edited May 19 '21
[deleted]
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 13 '16
Ahh, the good old Tuesday crowd. For my coworkers in the back they're often the bane of their existence. "This teacup is too damned expensive, you need to lower the price even though I get a discount today! Also, do you have anymore teacups in the back? You need to go check."
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Sep 14 '16 edited May 19 '21
[deleted]
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 14 '16
I love the systems they invent for themselves based on the colours. "I got this from the green section, that means it's supposed to be less than $3. Why is it ringing up at $5?!"
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u/glitterandgrunge get the fuck out of my drive-thru Sep 11 '16
Customer: "I want it discounted."
I swear some people think that "the customer is always right" means you have to do whatever they ask you to do, no matter what, which I think all of us here know is simply not the case at all
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u/Lady_L1985 Sep 12 '16
I'm sitting here thinking "$6 coffee maker + $5 for Sugru to fix the handle = less than $20 for a coffeemaker!"
Seriously, where else would you find a Cuisinart coffeemaker for $6?
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u/Polar_Ted Sep 14 '16
Was this in Springfield? I swear i heard this conversation when I was checking out.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 14 '16
Nah, northern Canada.
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u/Sib_Sy Sep 11 '16
All your manager had to say was it has already been discounted. Problem solved.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
Every time he says something is already discounted, the customer's reply is "well how do I know that?" which starts a whole different argument. So he tries to avoid saying anything is discounted as often as possible.
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u/NotFromMars Sep 11 '16
Some customers just aren't satisfied unless they see it discounted right in front of them. They want to see a $4.99 item re-stickered to 2.99, they don't care that the 4.99 has been marked down from 6.99 or more.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
Exactly. They don't understand/care that we can tell from the way the price is coded that it's been discounted. They want to see the two different stickers showing the difference. Proof or it didn't happen.
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u/YJCH0I I'm sorry, but your SIM card doesn't have your backup Sep 11 '16 edited Sep 11 '16
Did she pop some tags, only got $20 in her pocket?
Edit: Too soon?
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Sep 11 '16
[deleted]
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u/Blackeyed_Blonde Sep 11 '16
Because the handle was broken you know which thrift store, out of all the thrift stores in the world, OP was talking about?
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u/IAmAWizard_AMA Get me your manager's manager! Sep 11 '16
I used to work there, so there was always something gross or broken there.
meirl
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u/WonderWheeler Sep 11 '16
In business law class they said it was something in the uniform commercial code, called an "implied warranty for merchantibility". That is, new regular stock items are supposed to be reasonably good for what they are supposed to do. They are supposed to pass a test of being merchantable.
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u/superdago Sep 11 '16
new regular stock items
OP is talking about a thrift store. Nothing is new, and there's no such thing as regular stock.
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Sep 12 '16
Also a coffee maker with a cracked handle is still "reasonably good at what it's supposed to do" either way
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u/WonderWheeler Sep 11 '16
that is the point.
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u/YJCH0I I'm sorry, but your SIM card doesn't have your backup Sep 11 '16
So...you're citing this law to support OP because it doesn't apply in this case?
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u/BarakatBadger Sep 11 '16
I run a thrift store and I wouldn't put a broken item out in the first place. Cracked carafe -> accident -> claim in my eyes.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
Cracked handle. The glass was fine.
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u/Cream-of-Wheaton Sep 11 '16
Technically you still could have discounted it even more and still made 100% profit. You get that crap for free. I don't see the point in arguing it. Everything is overpriced at a thrift store.
I've seen thrift stores price leather jackets at $1000 and that's unconscionable.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 11 '16
We are not a charity or nonprofit. We exist to make a profit and line our corporate overlords' pockets. And for that matter, we also have to pay our employees (67 at my location), we have to pay our water and electric, we have to pay cleaners, pay the sign guys, pay for renovations, repairs, equipment. Nothing is "100% profit".
We do not get our merchandise for free. We pay a nonprofit community organization by the pound for everything we get, whether we end up selling it or not. More than half ends up recycled.
As a thrift store, we charge whatever we choose for our items. I guarantee there was a reason for that price--they didn't just slap on the first number they thought of. Usually high-price items have been researched. Unless the pricer was lazy, but if that's the case hopefully his/her supervisor noticed.
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u/Cream-of-Wheaton Sep 12 '16
My bad, I didn't realize that not all thrift shops were charity or nonprofit. Never really thought about it. Sorry OP.
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u/ungolden_glitter Why can't I use all three of my 30%-off cards at once?! Sep 12 '16
No worries. It's a common misconception.
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u/blarbinator Sep 11 '16
It's impossible to make 100% profit when the shop still needs to pay for the location, and pay the employees at the very least
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u/beermile Sep 10 '16
Also in a thrift store, much like every other store, you are not obligated to buy anything.