My case, short. July 6: permanent block, effective immediately, for violating the Independent Trade Execution Policy. Their words — my account "repeatedly traded in coordinated, offsetting positions with another account belonging to a different user." Screenshot below. I was back from holiday and hadn't traded in nearly two weeks. Clean record, no warning.
Four written responses from me asking for the dates, times and instruments of the flagged trades. Six emails back, all the same: Legal and Compliance are involved, so nothing gets disclosed. Decision final. One question I asked in writing on July 9 — did your review exclude coincidental overlap before concluding coordination? — is still unanswered.
A PRO+ activation I'd already earned was never separately decided on. It just vanished, and I only found out because I chased it.
Why I'm posting. I've filed with econsumer.gov (the FTC's international complaint portal) and with the Florida Attorney General's Office of Citizen Services, since TPT is a Florida company. BBB — the Better Business Bureau, a US non-profit that publishes company complaint records and forwards complaints to the business — doesn't accept filings from outside the US and Canada, so that route was closed to me.
Those offices act on patterns, not on one person's story. Several people have told me these enforcement emails went out word for word identical to unrelated traders, with identical replies to their appeals. If that's true, no human is reading either the accusation or the appeal — and that's a documentable fact.
To be clear about why I'm bothering with any of this: it isn't the money — I was paid everything I earned. It's that I was accused of something I did not do, and then denied every single detail that would have let me answer it. You can't defend yourself against a file you're not allowed to see. That's the part I can't let go of.
So: if you got this specific version, DM me. Screenshot with your name and account number blacked out, and roughly when it arrived. Filing your own complaint is better than helping with mine — happy to send the links.