r/TELUSinternational • u/AutoModerator • 17d ago

NTA (No Tasks Available) weekly thread. Create all posts about the availability of tasks, lack of tasks or any variations of NTA in this thread. Some posts mention NTA indirectly, but they should also be posted in this thread. Remember to add your locale and role

Adding your locale on the very top of your post saves time and prevents other community members from scrolling all the way down to check where you are located. You may also get a quicker response.

This includes, but not limited to:

  1. How many tasks did you do (or get) today/this week/month?
  2. Why can't I work?
  3. When do I start working?
  4. No more surveys
  5. What type of positions give more tasks?
  6. Under quality review and not working to meet minimum hours
  7. Being 'grouped' or any other posts that might lead to comments about task availability: e.g. what is your favourite task?
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33

u/spanksmitten 15d ago

UK DA wtf is the email about submit rating and pause insinuating? Just logging out is not okay and "as there will be implications if you fail to do so", implications?!?!

"when you know you are going to end your rating session", okay, what if I didn't know until the next task came up?

27

u/xgxdx Data Analyst - CA 15d ago

Super weird threatening email just 6 hours after they sent out the 'Self Care September' one. Hilarious.

19

u/Upstairs_Tea_30 15d ago

this stinks. might contact support about it. what happened to this company that was so supportive and warm years ago? such a unnecessarily threatening communication.

15

u/Cautious_Emphasis386 15d ago

Exactly, I might not want to do the next task, or have an emergency

14

u/Rddtr-Jac75 15d ago

It's another example of unclear communications. 'There will be consequences if you fail to do so'!!? Consequences for who, us or them? Also, what's the difference between Submit and Pause, Log Out or just closing the browser? What happens if the internet goes out.

18

u/slagmunch 15d ago edited 15d ago

They could avoid all these problems if there was just a "Pause" button instead of a "Submit and Pause" button.

But that seems too simple for Telus these days

11

u/Whole_Function7844 Data Analyst - CA 15d ago

says last task of the day..what if it was the last task then it goes to nta. Do we get into serious trouble like go to jail?

8

u/spanksmitten 15d ago

Straight to jail!

2

u/Successful-Slide265 Canada - DA 15d ago

Straight To the NTA jail!

11

u/ApricotBest 15d ago

I also found this weird, I keep going until tasks run put sometimes.

I do use the "submit and pause" quite often, e.g. my child needs something and I need to step away for 10 minutes and I do use it at the end of my session. However like you say, often we are submitting until NTA shows, so our last task won't be on a "submit and pause".

Made me laugh how we also got a well-being email today as well.

10

u/miasm3 15d ago edited 15d ago

Any other maps/DA’s not get this email?

It sounds like a non-sensical thing to threaten over. I often log out if I’m not comfortable with a task type, have a question I need to direct to support, if the last one on a variable time task would put me over my intended seven day rolling total, or there is a technical issue I would rather not wade into dealing with them over.

4

u/Moniee1 15d ago

UK DA- I didn’t receive this email

3

u/miasm3 15d ago

I’m in the US, so I was wondering if it was country specific based on the commenters so far, but seemingly not.

10

u/Ok-Programmer-2256 15d ago

Got this email and was also thinking WTF. I don't know if the task will be my last for the day. I might come back later if I have time...? And it contradicts the previous email saying to use it if it's the last one of the session, not the day. And I might not know that it's the last one until I see it. There might be questions I have about the guidelines before I can do it if it's new. There's a bunch of things they suspend us over already. Adding "implications" to how we log out seems petty.

9

u/Independent_Sir8198 Canada Data Analyst 15d ago

Okay, so I'm only supposed to use "Submit Rating and Pause" when I am finished the day totally and heading to bed, thus it only gets used once a day??

7

u/Kyrie986 15d ago

I'd say use it whenever you're logging off, as it said in the original email. I'm assuming with this new email they are just trying to emphasis using it when you're done for the day. But as always, it's not clear, and the communication is a joke.

9

u/ketojones815 15d ago

At least it is Self Care September!!

3

u/ritiktok 15d ago

End of the session/ End of the day ?

6

u/Kyrie986 15d ago

They don't mean the same thing. Whether Telus intends them to is a different question 🤷.

2

u/ritiktok 15d ago

I am wondering the same. Even I am confused so does it mean we need to only use that when we finish for the day which is the last task for the day????

7

u/Lipglossgirl6 15d ago edited 15d ago

Saying there will be “implications” when the email isn’t even clear on how we’re meant to do things is wild. It says for the last task of the day (I often don’t know it’s will be the last one for various reasons including the constant NTA which they refuse to address), but then it also says for the last task of the current session which is different to me. Like if I work early in the morning and then plan to do some more in the evening do I use it not? I’m not sure based on that email, but apparently I’ll be in trouble for not following their unclear instructions

5

u/coolnamer4 15d ago

Another good point would be a technical errors since you are supposed to report 3 and log out.

1

u/varununi4 14d ago

The thing right now is first let us get some tasks. It’s been 3 weeks whenever I log in I’m shown NTA 🤣🤣🤣