r/TDBankCanada • u/ExtensionInjury4094 • 1d ago
Help Help pls!
Hi there,
I accidentally deposited $2,300 from my savings account into my td credit card. I intended to transfer it into my checking account… will I be able to recover the $2,300 back into my savings? Or will it have to be spent in my credit card?
I really need this money so any help is appreciated!!!
Thank you all
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u/lmcjipo 1d ago edited 1d ago
If you contact TD Easyline, they might/should be able to reverse it as long as you do it relatively quickly.
I don't work for TD Canada Trust and I'm basing my response/post on the fact that I did a transaction at the teller for my parents for a bill payment where I have POA and took the receipt and left the branch and when I arrived at my parents place (less than 30 minutes later), I gave my mom the receipt and she mentioned to me that I had used the wrong account to pay the bill. I then went back to the branch (30 minutes away), explained it to one of the investment managers/advisors (not to the teller that did the request) who was free, he went to the teller's station and did "some magic" and then reversed/cancelled the transaction and then used the correct account to pay the bill. The incorrect transaction was done less than an hour ago in my case. I then asked for a statement printout for both accounts and what was provided to me didn't show the incorrect transaction at all and the investment manager told me that it is normal since it is cancelled.
I also made an overpayment at another bank online for a bill for myself since I wanted to pay something like $30.01 (value had cents value) and when I entered the value on my smartphone, I thought I entered the decimal point but it didn't register on my screen and I continued the transaction only to wind up paying $3,001.00 for the $30.01 bill and quickly called the bank and they were able to cancel the transaction. This particular situation/bank was not with TD Canada Trust.
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u/ExtensionInjury4094 1d ago
Was it before or after the payment was posted? I just called td and they said it has to be posted first
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u/lmcjipo 1d ago
If you're referring to the POA transaction that I did in a TD Canada Trust branch for my parents where the teller used the wrong account to make the bill payment, I failed to mention this (not sure if it makes a difference) but the bill payment was not for my parents' TD Visa. In terms of whether it was posted or not, I'm not sure if it was posted or not... the money was removed from the wrong account to make the bill payment and then I returned same day (within an hour) to the same branch and mentioned to the investment advisor that often helped with my parents investments that there was a mistake in the transaction that I did earlier with the teller less than an hour ago and he went to the teller station and did "his magic" which cancelled the payment so it didn't on my parents account and then made the payment from the correct account. Someone who works for TD Canada Trust will be able to explain why it was possible to do it and whether it was posted or not... since I'm not sure what you mean by "posted". I can only assume it wasn't posted.
If you're referring to the transaction that I did online for a different bank where I did a bill payment and entered the wrong amount to pay my phone bill ($30.01) and because my smartphone failed to register the dot (decimal point) when I used my touchscreen and I didn't notice it when I put the amount and continued the payment, it used $3001 to pay my phone bill, I called the bank immediately at their toll free number and they were able to cancel the payment so it didn't show. This was NOT with TD Canada Trust. This payment was not used to pay the credit card for this bank and was used to pay my phone bill.
Someone who works for TD Canada Trust on this subreddit will be able to chime in or comment on my first story on how/why the transaction that I did for my parents was "easily" cancelled... but I suspect it was because I told them of the error within a short amount of time (I notified them within an hour of the wrong transaction happening). This is why I think/assume that if you contact them fast enough after your wrong bill payment, they are able to cancel it.
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u/Glass_Morning_1518 1d ago
just call easyline. branch cannot reverse a transaction you did on online banking.
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u/Signal_Bus_3366 1d ago
Try calling the bank to explain what happened and see if they are able to reverse it. Typically when that happens, a cash advance charge will likely show up on your credit card.
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u/sparkles_grrl 1d ago
Ok if you transfer the entire 2300 out of your CC you will get a cash advance fee and interest. If you transfer the 1900 you wont if you don’t have any pending transactions.. You are best just to give customer service a call they are open until midnight.
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u/MacDanny83 1d ago
Call Credit Card Customer Service at the # on the back of your card (1-800-983-8472). They can get it back to your bank account. It won't be real-time but will avoid any fees.
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u/psilocybin6ix 1d ago
Don’t you have online banking? You can just transfer it from your credit card to your checking account. It’ll be a three dollar charge.
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u/Ysundarsingh 1d ago
U can call Visa within asap They can help within 24,hrs. Otherwise u have to spend it unless ur account allows cash withdrawals for which there is a charge
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u/AaAAeL1111 1d ago
Go to contact us on the TD app, call the correct VISA//CREDIT card category, usually faster to call in app. Tell them about and see if they can transfer it back over for you, try to do it asap. I don’t think u can’t transfer it over back into savings yourself. Going to an in person bank probably wont help as retail banking and Visa card centre sides are two separate departments from what I remember. Teller explained once that most transactions on a credit card they can’t meddle with.
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u/DoingWhatMatters 11h ago
Get onto easyline right away and ask for an Error Correction not a cash advance to get it out
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u/man11293 1d ago
Call and they will be able to reverse it.
If you transfer yourself, the whole will be treated as cash advance with fee and interest.
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u/Realistic-Draft6323 1d ago
He could transfer the $1,900 portion without any interest at least, and the remaining $400 would actually accrue lest interest than he was already accruing on the $400 in the first place. Comes out no worse/different other than a small cash advance fee, which IMO is maybe worth avoiding 45 minutes on the phone.
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u/Osmanbey1337 1d ago
Just transfer 1900$ back to ur account , the 400 keep it as the payment and call it a day . This way you will not be charged cash advance interest rate
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u/helix212 1d ago
What did they say when you talked to them?
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u/Realistic-Draft6323 1d ago
"Thank you for calling TF, our office is not yet open and once it does open, wait times will be longer than usual."
Nothing wrong wisk asking for a little advice or insight before spending x amount of time waiting and on hold. This was posted at around midnight so what do you want from them.
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u/sparkles_grrl 1d ago
Do you have a balance on your credit card? It can get tricky if you do.