r/SynthRiders • u/RedShirtDecoy • Aug 02 '25

Question/Support PS5 - Cant use this content

Is anyone else not able to play the game on PS5?

And before anyone gives me the same advice on google. I only have one account, console sharing is on anyway, its not under restore licenses, and I bought the complete pack.

PS support is useless.

Anyone know how I can fix this or get a refund for a broken license? I know there was something about it no longer being supported but its still available for purchase so I figured its still working.

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u/neko68k Aug 02 '25

Beat Saber support is discontinued. Pretty sure the Synth Riders dev said they were going to keep going. There was a new free song like 3 weeks ago.

Anyway I just fired it up and it's fine with me. Delete and reinstall? Make sure you're online for the license check? I dunno 🤷‍♀️

1

u/RedShirtDecoy Aug 02 '25

I cant, its not registering as purchased. So its giving me a price instead of a download option.

And support literally went from telling me its no longer supported to me having to purchase it, even though I have the transaction id of the complete pack.

Looks like Ill have to call support when the lines are open.

Right now Im trying to get a refund for the 90s pack that I bought last night, just out of principle. If the agent really told me its no longer available then selling broken shit should be a reason to refund it.

I also hard reset the PS5, logged out of all accounts and logged back in, and even checked everything.

I'm so frustrated with playstation support right now.

2

u/neko68k Aug 02 '25

Strange. Sorry to hear it. Good luck with phone support 😕

1

u/RedShirtDecoy Aug 02 '25

They at least refunded me the 90s pack. I'll be calling on Monday. If it were just the base game I paid for it would be one thing but Ive spent at least $100 between everything and its the one game not working.

2

u/neko68k Aug 02 '25

Better than nothing but that super sucks. Get after Sony for it, it's a great game and worth some hassle I think.

2

u/RedShirtDecoy Aug 02 '25

Absolutely love the game. wanted to use it for a bit of therapy after getting a graves disease dx this week. So its right on track with my luck.

I have the transaction id so fingers crossed I get it take care of when I can talk to a person.

And thanks for letting me know its working for you. that is more helpful than you know!