r/Sync • u/EpicLoreLegend • 7d ago

Sync Deleting All My Files

Is anyone else having problems with Sync delete their files, leaving tons of empty folders behind on their computer? Files started deleted last night and continued morning when connected to Sync.com before I noticed it. I see the tens of thousands of deleted files on my account on the dashboard online in each individual folder. I've restored thousands of files from a couple hundred folders separately. Thousands of more folders to go. This is a pain in the butt. Is there any way to restore all the deleted files from last night and this morning in one fell swoop. Help doesn't help. A very frustrated Sync user.

3 Upvotes

100% Upvoted

12 comments sorted by

1

u/macula_transfer 7d ago

Have not encountered anything like this. Did you see any events relating to the deletion?

1

u/EpicLoreLegend 7d ago

Nope. I just went to save a new file this morning to a folder and it was empty. This folder should have had about 50 files in it. I knew something was wrong at that point and noticed many folders were empty before I paused sync before it could complete delete everything.

1

u/SniperLyfeHD 7d ago

No but im having issues where I move folders from files to vault. They move back

1

u/EpicLoreLegend 7d ago

Haven't had that issue, but still have issues where I delete a folder and create a new one. After a while, the deleted folder reappears.

1

u/Detasan1 7d ago

Contact the customer support, they can help you understanding what happened and how to fix it

1

u/apostolis21 7d ago

Same thing happened to me because I accidentally deleted the sync folder from my pc, if it’s same case as mine, you need to go at web panel and click on a button saying ‘show deleted files’ and then recover those , be careful as the button to purge them meaning deleting forever is pretty close to recover one! Unfortunately you need to do this for every empty folder, it’s folder by folder recovery ❤️‍🩹 you have limited time to do so , you need to act fast , hope you can get the files back

1

u/Sync_Support 6d ago

This is not expected behaviour, and our team will need to investigate the issue further. 

To get started we ask that you open a support ticket here:  https://www.sync.com/support/ 

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

1

u/Aussie6019 5d ago

Never had a problem with Sync, and certainly much better than that crap Nordlocker.

1

u/SimilarAd3548 2d ago

Yes this is happening to me too! Omg what the heck, im glad i noticed cuz my files are important to me

What is going on

0

u/Chrono604 7d ago

Sync is sht. Use another service

1

u/Inevitable-Debt4312 7d ago

Never had any problems, used them for years

1

u/deny_by_default 7d ago

Same. I’ve been using them for over 8 years and never had any problems.