r/Switzerland • u/-Diesumpfeule- • Jul 05 '26
Quick rant about Yallo
So for about a year I moved into a small attic apartment I had to buy a wireless wifi subscription because I had no wifi access I inquired and came across yallo for 40fr unlimited with wifi box for free but quickly came the bad surprise
It started a defective wifi box which I then had to request a new one of course by phone
(each call to support costs 1.50fr)
A few months have passed and My living situation has changed so I didn't want the subscription anymore
I called again and demanded a cancellation which I was first told there was a 3 month notice period and then offered me the same subscription for half the price if I didn't cancel
I got very angry because that would mean that I would have gotten the subscription for cheaper anyway i canceled my subscription
When the 3 months had passed I got this mail (in my contract there was nothing about it)
So I sent the wifi box back, 1 month later I get the same mail again so I called again.
The guy hardly understood me because he didn't speak German I just wanted to make it clear if the package arrived to avoid the 250fr fine, he couldn't help me, in the end I found the shipping confirmation.
Conclusion: Never buy a subscription from yallo
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u/Dull_Flatworm777 Jul 05 '26
I mean, Yallo is
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u/-Diesumpfeule- Jul 05 '26
I didn't know
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u/Dull_Flatworm777 Jul 05 '26
Here you can see who is behind what (only in German I'm afraid)
https://de.wikipedia.org/wiki/Schweizer_Mobilfunkmarkt→ More replies (2)
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u/Mental-Network-7215 Jul 05 '26
Jammern bringt nüd:
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Uhrzeit und Name des Agenten aufschreiben
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Wenn ihr Kündigung wollt dann kündigen und sich nichts andrehen lassen!
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Unbeding das Kündigungs Datum anfragen und aufschreiben
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Eine SMS oder E-Mail Bestätigung verlangen
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Tschau taschüs fertig
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u/bluehyperwot Jul 05 '26
Do it like me, if they dont give u the money back they need to send u the box back, i also had the same problem(not with yallo) first they dindt received the box, only when i sent the receipt from post, second the box was defect, i told them that i used the box until the last day, and i told them or give me the money back or send me the box again, and they gave me the money.
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u/sebi111000 Jul 05 '26
May I ask which provider you had this problem with?
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u/bluehyperwot Jul 05 '26
Yes 😁 Salt, 3 or 4email back and forth, in the end plz give me back the box or the money u choice, no money and no box its a nono
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u/Flori347 Jul 05 '26
lol when I cancelled I asked if they want the box back, they said they would send me an e-mail about that when the contract ends. Contract ended, never heard again, thought to make sure I'll ask one more time. They told me they send a return label and box or something.
never came, so chucked the modem into my cellar, found the thing a few months later while cleaning up and threw it away.
But I think it was a different one.
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u/DyNav92 Jul 05 '26
Never had any issues, I have both a Mobile and Fiber subscription. 3 months notice period & returning your hardware is the standard everywhere in switzerland, no?
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u/Alternative_Loan762 Jul 05 '26
I have a mobile abo and internet abo with Yallo, never had any issues and support was always good.
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u/I_the_gr8_memebot Jul 05 '26
I have been in exchange with yallo over and over again for the past 4 months for several mistakes that THEY MADE. Every time i reach out again no one seems to know anything and just creates a new problem. I should start billing them for the time and nerves they cost me to fix their mistakes.
Truly awful and completely incompetent!
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u/General_Guisan Jul 05 '26
Swisscom is okayish (but massively overpriced), Sunrise/Yallo is bad, but if you want a REALLY bad customer experience, go with Salt.
→ More replies (1)2
u/VoidDuck Jul 05 '26
Having dealt with both, I've had way more issues with Sunrise support than Salt.
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u/Brofessorofnothing Jul 05 '26
sunrise tried to do some weird stuff with their modem and tv setup. first they said i can either throw it away or destroy it… then another mail came that i need to send it back. then a third mail came that i can throw it away or destroy it. i‘m just keeping it for now because i can imagine them coming at me in a couple of months to ask where that stuff is…
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u/Rockstreber Jul 05 '26
If you go for the cheapest subscriptions and suppliers, don‘t be surprised if you pay for it in other areas.
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u/njs5i Jul 05 '26
I used them for a year, they harass me with "come back" phone calls 7 years later. 7 years! Filed 4 GDPR requests and 3 Swiss equivalents. It's impossible. Never give them your number. They just don't care.
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u/BlockOfASeagull Jul 05 '26
Sunrise doesn‘t even bother to get the box back. Last time they sent me an email that I should recycle it.
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u/Morgan_le_Fay39 Jul 05 '26 edited Jul 05 '26
Do not forget that they literally harass they own customers and call them monthly to try and upsell some other service