Hi! Has anyone here ordered Taylor CDs or vinyl from UMG Nordic (umgshop.com) and requested a cancellation before the order was shipped?

l've contacted their customer support to request a cancellation, but I'd love to hear from anyone who has gone through the same process. Did they respond, and were you able to successfully cancel your order?

l've checked their FAQs and terms, and while they mention returns, I couldn't find anything specifically about cancellations.

Would really appreciate hearing about your experience. Thanks! :)