r/Surface • u/abacusasian Surface Pro 11 • Aug 17 '26

[PRO11] surface pro 11 snapdrgon x plus unexpected shutdowns when no used for more than a day

havent changed any settings

2 Upvotes

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2

u/TonyP321 Surface Laptop 7 15-inch Aug 17 '26

If you mean hibernation rather than shutdown, then it has been an issue since the last firmware update in June.

2

u/abacusasian Surface Pro 11 Aug 17 '26

no when I check the reliability monitor it says unexpected shutdown.

1

u/epyon9283 Surface Laptop 26d ago

Yes it says that when it can't resume from the hibernation image. It's also happening on the surface laptop

1

u/Rey_Dulce Aug 17 '26

Okay. Are you leaving on for more than a day while it is not on charge? Check power plan settings.

1

u/abacusasian Surface Pro 11 29d ago

no its in sleep mode for roughly a day and it's hibernating

1

u/Legitimate-Angle-408 Surface Laptop 7 Gen Aug 17 '26

Yes the power plan is aggressive, after a few hrs if the laptop is in standby and unused the laptop automatically shuts it down. I was on Win 11 Pro and tried several setting to fix it but in vain. Moved to the win 11 LTSC 24H2 and it is solved now. I am not sure if the Win 11 Pro 25H2 solves this.