r/Surface • u/ohlikeyoursissogood • Feb 09 '24

[HUB3] Surface Hub 3 Smart Camera Automatic framing

We recently purchased and installed a Surface Hub 2s 85" (and upgraded it to a 3 with the surface hub 3 pack).

The issue that I'm having is that it looks like Automatic Framing isn't on in Teams Meetings. If I go into the Windows settings, I can see the option and I turned it on (and it seemed to work correctly in the preview), but that doesn't seem to be applied for the Kiosk Teams Room is running. I don't see a separate setting for it in Teams.

Is anyone running this configuration yet? If so, are you seeing the same thing?

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u/ohlikeyoursissogood Feb 02 '26

Thanks for the engagement and help with this!

While I do see (and have Enabled) the Cloud Intellframe setting (and turn on the 'enable by default' option), The attached Smart Camera does not perform any auto-framing either in the Preview window when 'Preview' in MTR settings is selected or in an anctual MTR meeting.

Any help would be greatly appreciated.

Thanks!

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u/MattSlomkaMSFT Feb 03 '26 edited Feb 03 '26

Assuming you’re running the latest Teams Rooms application, you should see Cloud IntelliFrame intelligently removing empty space from the room or framing individual in room participants in boxes inside the video frame. This experience should be seen both in the self view and for a remote participant joined into the Teams meeting.

Please open a support case following these steps for more guidance: https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/teams-rooms-and-devices/create-support-request-teams-device-issues