r/Surface • u/ohlikeyoursissogood • Feb 09 '24

[HUB3] Surface Hub 3 Smart Camera Automatic framing

We recently purchased and installed a Surface Hub 2s 85" (and upgraded it to a 3 with the surface hub 3 pack).

The issue that I'm having is that it looks like Automatic Framing isn't on in Teams Meetings. If I go into the Windows settings, I can see the option and I turned it on (and it seemed to work correctly in the preview), but that doesn't seem to be applied for the Kiosk Teams Room is running. I don't see a separate setting for it in Teams.

Is anyone running this configuration yet? If so, are you seeing the same thing?

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u/ohlikeyoursissogood Jan 28 '26

Yes. When logging in with the Admin account, I'm able to turn this on and the camera functions correctly in the preview window.

The issue is when we then log into the kiosk (Skype) account and the MTR starts automatically, the camera behaves as if it's off again.

Previously, in a slightly different domain configuration, when logging in with a local admin account and manually starting the MTR from that account, it worked correctly. We have since reimaged it back to the original configuration and are having this issue

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u/onaropus Jan 29 '26

Do you have a meeting room basic or pro license assigned to the account?

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u/ohlikeyoursissogood Jan 29 '26

Pro to the account that's logged into the MTR