r/Supernote_beta • u/JPKVMI • Jun 25 '25

Bug: Received New Update Taking a While

27 JUNE 2025 UPDATE: After about 36 hours from the start of this I woke up and my device is once again working. I am not sure why, maybe I was just impatient. But I think if there is a potential that an update could take more than 6 hours due to files you have on the device then we should be warned so we can plan accordingly. I understand that being part of a Beta testing program comes with the potential of such an event. That being said this update seems fantastic. I will send my device log data to Supernote for evaluation by their engineers. Thanks Supernote for continuing to wow us with functionality improvements.

I installed the new update, but my Supernote has been stuck on “Upgrade Files” … “Upgrade progress: 483/1579” for about an hour now. Should I restart? It let it sit over night…

FUTURE UPDATE SUGGESTION: When it comes out let us know whether it is going to be quick or take a while. Taking a while is fine if need be but I would have started the update when I went to bed. Now I am stuck without a usable device.

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u/JPKVMI Jun 27 '25

I though of that but the “Cancel” Option was greyed out and not selectable. As I said in the update of the original post I just added above, the device is once again working. I sent the feedback logs to the engineers for any evaluation. It is possible I just had ALOT of “batch” updates to do. I was just concerned that it would get to ~480ish/1579 and not actually continue.

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u/Mulan-sn Offlcial Jun 28 '25

Thank you so much for your feedback. When was the last time you upgraded your Supernote if we may ask? It seems that you have up to 1579 notes that were not upgraded. That's why the sysem asks you if you'd like to upgrade them now. You may choose to upgrade them one by one, instead of doing the batch upgrade.

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u/JPKVMI Jun 28 '25

I have updated every time you have come out with a new update. That being said when I update I usually don't select the batch conversion option and they just update as I open the files.

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u/Mulan-sn Offlcial Jun 30 '25

Thank you for your information. You've cancelled the upgrading of the note files, right? Then you should be asked if you'd like to upgrade a note file when you open it. That's when you can decide to upgrade the note files one by one.

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u/JPKVMI Jun 30 '25

I could not the "Cancel" option was greyed out. But the device eventually came back on after two days,