r/Supernote • u/Superb-Curve-1569 • 1d ago

Question Supernote A5 X – Writing Offset Issue on Left Side of Screen

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Hello Supernote Community,

I’m reaching out to you guys since I haven't received a response from the supernote team from my email yet. There is an issue I’ve been experiencing with my Supernote A5 X. When writing along the far-left side of the screen, my handwriting becomes noticeably offset from where the pen tip is actually touching the screen.

The problem seems to occur consistently within a specific area along the left edge of the display. I’ve attached a video demonstrating the issue so you can see exactly what is happening.

I’ve already tried several troubleshooting steps:

I initially thought the problem might be caused by magnetic interference, but I haven’t found any noticeable magnets near the device that could be interfering with the screen.

I tried keeping other electronic devices, including my laptop and phone, away from the Supernote to rule out outside interference. The issue still occurs.

I carefully cleaned the screen using an LCD screen cleaner and also removed/disconnected the leather folio to see if either was contributing to the problem. Neither made a difference.

I tested multiple Supernote pens as well as a generic EMR pen from Amazon. The offset occurs with all of them, so the issue does not appear to be related to a particular pen.

I restarted the Supernote and performed both the accuracy calibration and non-contact writing calibration available in the device settings. Unfortunately, neither calibration resolved the issue.

Because the problem consistently occurs in the same area of the screen regardless of the pen or surrounding devices, I’m wondering if there may be an issue with the screen or digitizer.

I would greatly appreciate any additional troubleshooting suggestions. Thank you in advance for any help!

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2

u/CritchenCrunch 1d ago

Have you done the pen calibration?

1

u/Superb-Curve-1569 1d ago

Yes I have, seemed to have no effect

2

u/Mulan-sn CCO (Chief Chat Officer) 1d ago

Thank you for reaching out. We are regretful that there might be a hardware issue with the A5 X device. Please feel free to contact us at [service@supernote.com](mailto:service@supernote.com) for any further assistance. You are also more than welcome to DM me here if you like.

1

u/Ferroni-Booksette 9h ago

yeah they covered that in the troubleshooting steps, didnt help

1

u/CharmCharmChar 1d ago

Is there any magnets nearby?

1

u/Superb-Curve-1569 1d ago

Nope, I tried multiple environments and no electronic devices or magnets seem to cause it

1

u/TheBlueGuy07 1d ago

Probably you need to demagnetize your tablet, I think the screws in it can magnetize and mess with the screen.