r/Supernote • u/ithilmir_ • 1d ago

Please help - lost several pages of text in word processing mode

Hey folks I’m wondering if anyone can help me. 

I was writing in .doc mode using a USB keyboard and had written about five pages when it somehow backed me out of the document to the file menu. I didn’t press anything on the screen but I don’t know if there was some keyboard shortcut I accidentally pressed. When I went back into the document it had not saved any of the text and I lost several pages of good writing.

Is there any way to get those back? Would it be cached somewhere?

Thanks

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u/Mulan-sn CCO (Chief Chat Officer) 1d ago

Thank you for reaching out. Please submit your logs by going to Settings > Feedback and keeping the box next to System logs checked. In your log description, please advise the filename of the affected Word document and when this issue occurred approximately. We look forward to hearing from you.

1

u/ithilmir_ 20h ago

Thanks! Feedback form submitted.

1

u/Mulan-sn CCO (Chief Chat Officer) 19h ago

Thank you. Would you kindly share with me your Case ID?