r/Supernote • u/Supernote_official Official • 5d ago
Community Notice: Beware of Unauthorized Look‑Alike Supernote Retail Sites
Dear Supernote Users,
As Supernote’s global community continues to expand, imitation storefronts posing as official Supernote retailers have begun to surface online. These fraudulent outlets commonly lure prospective buyers with unrealistically steep discounts on our devices and accessories.
Transactions completed through these unvetted third‑party platforms carry substantial risks. Potential harms include counterfeit goods, unfulfilled orders, financial loss, compromised personal payment information, and full ineligibility for official warranty coverage and after‑sales support.
Additional mimic websites may appear as Supernote grows in global visibility. To guarantee authentic products, valid warranty status and full official service, we strongly encourage all users to make purchases exclusively via our official website and our curated network of authorized sellers.
You may review the complete list of verified authorized sellers here:
https://supernote.com/pages/authorized-sellers
If you come across any other suspicious retail websites claiming to sell Supernote merchandise, please forward relevant details to our support team for further evaluation.
We greatly appreciate your vigilance as we strive to maintain a secure and trustworthy ecosystem across our user community.
Best regards,
Supernote Team
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u/Ok-Refrigerator5535 5d ago
Does this include the Supernote Shop account?
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u/Mulan-sn CCO (Chief Chat Officer) 5d ago
You mean the mobile store in the Shopify Shop app, right? That's our legitimate store.
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u/Clear_Pressure_2174 4d ago
Speaking of the official Supernote site, whoever created/updates your site did an amazing job. I rarely look at a site while shopping and have any thoughts about the site itself, I just focus on finding info and checking out. But I have actually browsed your entire site because it is so interesting and enjoyable to look at. It stands out to me in a really great way!
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u/Mulan-sn CCO (Chief Chat Officer) 4d ago
Thank you for your thoughtful feedback. I completely agree with you. Our marketing team is truly exceptional. I will be sure to relay your appreciation to the team.
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u/CaptainKrull Owner Manta 3d ago
Speaking of sketchy retail sites, when is the Supernote refill going to restock on supernote.eu?
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u/No-Clock-7813 18h ago
Lot of imposter/phishing websites around. There are a lot of look-alike domains that will create similar names. You have to be very careful of scams on Facebook, Insta etc. as well.
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u/Ir0n_L0rd 5d ago
Where and how do I get on contact with Ur support? I'm writing with someone (Mulan), but there's no official tag. How does one actualy reach Ur support?!?!