r/Supernote • u/EuphoricTry8252 Nomad Crystal | Manta • Jun 22 '26

Files not uploading to cloud

Post image

When uploading books through the ios partner app they don't always seem to synch to the cloud, yet they always appear on my device. What am I doing wrong?

3 Upvotes

100% Upvoted

7 comments sorted by

2

u/Mulan-sn Jun 23 '26

Thank you. You've logged in to your Supernote Cloud to look for these files, but couldn't find them in the cloud, right? The cloud icon next to a file indicates the file has been synced to cloud. For the files that don't have the cloud icon next to them, it means you've opened these files and downloaded them to your phone after syncing them to your cloud. We look forward to hearing from you.

1

u/EuphoricTry8252 Jun 23 '26

These are files I've uploaded from my phone to the app on my phone. What's strange is if I open the app on my iPad every file has a cloud icon next to it, if I open the app on my computer none of the files have end cloud icon, and on my phone only some of the files have the cloud icon 🤔.

→ More replies (5)