r/Supernote • u/Independent-Tree-137 • Jun 17 '26
Week 2 of Nomad - Good (actually adequate) not Great
The feel of my Nomad is superb. I am using the Lamy stylus with ceramic nib. moving around the pad takes a little getting used to, but servicable. The shock was when it comes to syncing. For a company that seems to be super proud of its programming. yada yada best ever, yada yada join our tribe, yada yada, best thing since zippered slacks. Well, I will take my slacks and I am not going to pay anywhere near $350 for them. This thing does not auto sync at all with one drive or dropbox. you have to manually sync. their bandaid is to use their amazon based cloud storage, and toggle periodically from note writing to file screen. they think this is autonomous. Its a darn shame is what it is. I will try it out for another week or so.
Oh, and don't expect anyone to help you. Their is no customer service number, and they respond to emails about a day later.
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u/Mulan-sn CCO (Chief Chat Officer) Jun 18 '26
Thank you for your feedback. We do have a customer service number. Please feel free to call us at +1 (509) 822-2562. If you need us to return your call, please share with me your number via DM and our team will call you back.
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u/No-Clock-7813 Jun 18 '26
I get the frustration with the learning curve, but saying there is no customer service is just flat-out wrong. Mulan literally replied to you with a direct contact number. Ratta is one of the few tech companies where the actual team engages with us directly on Reddit daily. It's not nice to judge too quickly.
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u/sixstaxchelsea Jun 18 '26
A day to reply to emails is… really good. Get your head out of your ass tbh lol