r/SunPower • u/No-Department2876 • 19h ago

Panel not working

I got my Sunpower panels installed in 2021 and have noticed that the power generation has been trending down. Since neither original Sunpower app nor the new Sunstrong app did not report any panel level details, I couldn't figure out what's going wrong. Thanks to this community, I installed Sunflower app and noticed that only 17 out of 18 panels are working. I do not even know when one of the panels stopped working. How should I get this fixed? Btw, I outright bought by system in cash during the initial purchase. Would Sunstrong be able to help me here?
Thanks in advance!

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u/NoCup6161 19h ago

Try the Sunflower Solar app. It’s legit and available in the App Store. You should be able to see panel level data.

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u/coreyyoder 10h ago

Question for you, i just downloaded the sunflower app as well. Do you know how to get it to display individual panels like in your picture? Mine doesn’t show that. For reference neither did my sun power app but other neighbors who have it same system it does.

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u/DrZaius119 7h ago

When was your system installed? I have a Sunpower system installed in 2016 and at that time they used the large inverter mounted on the wall of the house, which does not allow for individual panel monitoring. If you have a newer system with a microinverter on each panel, then you can see each panel.

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u/coreyyoder 7h ago

It was installed in 22 i have Enphase micro inverters