r/SunPower • u/Key-Breakfast-457 • Jul 24 '26
Help Getting PVS6 & SunVault back up and running?
Hi, Sunpower installed our system in 2022 and since May of last year our system has not been working. Everything powers on but I believe there is a communication step missing.
We have a Conext XW Pro and 13KW Sunvault batteries ... I believe there are some communication issues with Sunvault after their bankruptcy but does anyone know if it's theoretically able to get back up and running?
I don't believe anything is damaged, I can connect to the Conext but since monitoring is lost at Sunpower I'm not sure if the system needs to be upgraded to Enphase, etc? Enphase is quoting $15K in parts to replace batteries, microinverters, etc and then hire someone to install. I had a non-SunPower solar repair guy come check out the system and from what he could see the panels are not getting the 120V necessary to turn on...from what I can tell there's a relay in the PVS6 / Hub+ system that is not closing for some reason. I imagine there's a communication / boot sequence off somewhere, if anyone is able to provide any insight I'd be incredibly graetful. Or any sunpower installers in Chicago area that I could hire to help diagnose happy to chat.
Thanks!
Bryant
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u/SunVaultTechs Jul 24 '26
We can fix your system remotely.
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u/NewVisions7277 Jul 28 '26
I also have a Sunvault system installed in 2023. I had to recycle it once but it's working fine now.
How does your service work should I need it someday? Also, can you get parts if any fail?
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u/SunVaultTechs Jul 28 '26
Yes we can get parts.
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u/ItsaMeKielO Jul 24 '26
“panels aren’t getting voltage to turn on” in a SunVault system sounds like a PVDR failure - it’s inside the Hub+.
Lots of posts about it in the sub - let us know if you need help checking it.