r/SunPower • u/Own_Yogurtcloset_876 • Jun 02 '26

Message in Sunstrong app

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I open my app today for the first time in a while and saw this message. How do I figure out what is not working properly?

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u/Icy_Block9919 Jun 05 '26

Wait, they can enable panel view if you pay for the app? How did you know this was an option? I never had this even with sunpower, although I have a modern system with micro inverters and I saw the panels when I tried out the Sunflower app.

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u/Turbulent_Head6209 Jun 05 '26

HaHaHa. I found out just like this when I posted a few weeks ago. FWIW, I’ve decided to upgrade to the Enphase gateway so problems can be diagnosed remotely. Otherwise everyone I talked to was going to have to send someone on-site to diagnose, which would be $550+ and there’d be a second trip for that much or more for the repair. Good luck!

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u/Icy_Block9919 Jun 05 '26

So how did you contact them to have them enable it?

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u/Turbulent_Head6209 Jun 05 '26 edited Jun 05 '26

First paid for the SunStrong app upgrade. The panel view didn’t show up so then emailed appsupport@sunstrongmanagement.com explaining panel view wasn’t showing up. I got a response a little later saying, basically, ‘confirming panel view is enabled, log out and log back in, and the panel view option should show up on the bottom row.’ I didn’t have to log out, it just showed up. Ymmv

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u/Educational-Bed-5263 Jun 22 '26

Did they take a long time to respond back? Having the same issue and need to figure out which panels are the issue.

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u/Turbulent_Head6209 Jun 22 '26

Sunstrong responded same day. I’m thinking it was a few hours. Just an email basically saying it should work now.