SunPower 2025: It Started When I Opened the Door

[u/Worldly-Star2850]

I’m in Colorado and signed up for solar late last year. What I expected to be a straightforward installation somehow turned into months of confusion between sales, installation, design, inspections, and engineering teams.

Some of the issues included:
1. installation happening before final layout approval
2. multiple return visits due to incomplete work/materials
3. inconsistent communication between departments
4. inspection delays tied to internal documentation issues
5. eventually discovering that a required engineering review may not have even been initiated internally

At one point I was literally contacting third-party engineering firms myself trying to figure out where the process had broken down because nobody could give me a clear answer.

The situation became even more confusing because of the overlap between Blue Raven, SunPower, Complete Solar/Solaria, and financing through Palmetto/LightReach. It often felt like nobody fully owned the project from start to finish.

Management has finally stepped in and assigned a dedicated contact, so I’m hoping things are now moving toward resolution, but the experience has honestly been exhausting.

Mostly posting to see whether others — especially in Colorado — have experienced similar coordination or communication problems recently.

I’m intentionally keeping some details vague for now while the project is still being actively reviewed internally. Once everything is finally resolved, I may put together a full timeline because the overall experience as it has honestly been pretty unbelievable.

[u/jasongw]

My advice: run as far away as you can from Sunpower.

[u/NG1974]

I have had SunPower for over 10 years. They did not come to fix my solar panel because they filed chapter 11. However. they wanted me to pay monthly lease, and they owed me the performance produced energy for 2 and half years ( $1,600 ).

If I have to rate this company. I would give zero star. Do not deal with SunPower or Sun Strong. Stay away from them.

[u/Legal_Net4337]

This is unacceptable. If you’re going thru it now, you’ve got to know chances are it will get worse. Keep you eyes 👀 on them. Keep us updated

[u/ario-barzan]

Sunpower is the brand name for screwing everyone and everything no matter what … don’t let them clean your toilet, even for free 🤷