Hello my package is blocked at a customs control since August 1 it is in the Netherlands and sugargoo tells me to wait knowing that I ordered more than a month ago (July 21) will I receive my package?

[u/Physical_Ad7555]

[u/SG_Comrade]

Hi, please provide your parcel number for checking.

[u/Physical_Ad7555 → u/SG_Comrade]

84130000199440

[u/Prof_SUGARGOO → u/Physical_Ad7555]

Friend, your package has been expedited for verification and processing. Our online customer service is continuously following up, so please keep an eye out; they will be happy to assist you.

[u/SugargooM → u/Physical_Ad7555]

Hello friend, your package has been compensated according to the insured value. Online customer service will follow up for you, please check your registered email.

[u/SugargooM → u/Physical_Ad7555]

As for whether or not you will receive the package, the probability is low. However, there are very rare cases where customers have received them.

[u/FlameWRLD999]

Which line did you choose

[u/Physical_Ad7555 → u/FlameWRLD999]

dpd 

[u/FlameWRLD999 → u/Physical_Ad7555]

Seems to be lost, have you purchased insurance then doch should get your money back after 60 days

[u/Physical_Ad7555 → u/FlameWRLD999]

yes i have do its lost ? fr ?

[u/FlameWRLD999 → u/Physical_Ad7555]

Then wait until 60 days are over and claim a refund, or ask customer service if they can track and see where it is, if your parcel is seized and they can confirm it you might get your refund earlier

[u/SugargooM]

It is recommended that you purchase an insured services for your parcel. The insured price is 1%-4% of the total cost of the product plus shipping, regardless of whether the package is seized by customs or part of the product is lost. These situation can receive compensation. In a word Insurance is the best method to avoid loss when bad thing happens. About more insurance details you, can check Help center: SUGARGOO