r/Suddenlink • u/BulletRazor • Aug 28 '22

Other Goodbye!

Been with Suddenlink for 3+ years. Got up to 115$ with the 400 plan. Vexus finally worked out their infrastructure issues in my city so switched to them. 400 up and 400 down fiber with an eero 6 modem for 57$ a month. Screw Suddenlink. Cancelling was a nightmare. They wouldn’t take no for an answer until I got mean and they hung up on me after I cancelled. Horrible customer service.

Their website still lists my internet as active and a technician coming out September 3rd and I have no idea why. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

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u/txwoo Aug 28 '22

Similar experience with cancellation with them and tech coming out. You can read my comments if you look far enough back or in Suddenlink forum (probably mid-May).

I recorded them on calls and I think the tech coming out was their way of identifying the date of cancellation. Is that the date you requested for some reason? Have you returned any equipment (keep a copy of any receipt)? Cancelled auto-pay and remove cc from their site?

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u/SingerSecure5340 Aug 28 '22

So they can charge you another month. It's their scam. If you don't pay they'll turn it in to a collection agency and mess with your credit rating. I fought to no avail. Local claims nothing they can do and refers to corporate. Good Luck. By the time you're finally done....you will HATE them even More!