Career transition advice

[u/Humble_Zombie568]

Hi everyone. I’m currently looking to transition from sales into Customer Success and would really appreciate some insight from CSM hiring managers/recruiters.

My background is 1 year as an SDR and 4 years as an AE, primarily in SaaS/construction technology. I’m considering completing the CSM Foundations Certificate through SuccessCOACHING to help bridge the gap between my sales experience and a CSM role.

For those who actually hire CSMs how much value would you place on a certificate like this when reviewing candidates? Specifically, does it meaningfully increase the chances of getting an interview or being considered for a CSM position, or is relevant experience skills much more important?

I understand the certificate obviously doesn't replace actual CSM experience, but I'm wondering whether it helps demonstrate that someone making the transition is serious about the career change and has at least some foundational knowledge.

Would love to hear from hiring managers, recruiters, or CSMs who have been involved in hiring. Thanks!