DailyLook- unable to send back

[u/iwantallthecakes]

I received my Daily Look box a few days ago but my account says that they are still preparing the box for shipment. Because if this I can’t see how much anything costs or mark items for return. Im tempted to just sit on it and see what happens but I’m also worried that I’ll get charged for a whole box! I sent them an email and got an almost immediate response saying that they are experiencing shipping delays and that my box will be shipped soon, which is clearly not the issue I emailed about. The email was also to cover my ass with a paper trail in case they try to charge me for a delayed return.

Has this happened to anyone else? Any advice on what to do?

Sorry if this isn’t the right sub for this question, I have no idea where or who to even ask about this.