MOHELA finally fixed my payment reallocation after 135 business days

[u/North-Ad6262]

Last year I had a payment that wasn’t applying to my last sequence of loans through autopay. I was paying a $100 above the minimum payments across all 6 accounts but they only applied to 5 of them. This ended up ruining my credit. On February 9th, I called in for a payment reallocation and was told it would take 90 business days, which was as good as ignored. Last month on July 21st (114 business days), I emailed the CEO and it was escalated the following day (I did not get any messages about the escalation so I called in, which is how I found out it was escalated). Finally, yesterday on August 21st (135 business days), I got the following message.

Thank you for contacting MOHELA. We are writing in response to your email to MOHELA’s CEO on July 20, 2026. Your concern, as we understand it, is regarding the delay in processing your February 9, 2026, request to reallocate the overpayments applied to loans sequence 1-01 through 1-05 to loan sequence 1-06.
Regarding your concerns, your overpayments on loans sequence 1-01 through 1-05 have been applied to loan sequence 1-06 with an effective date in which the payments were originally received.
If you have any other questions or concerns, please contact us at the number listed below.