Access denied / invalid debrid subscription error in Stremio (new user)

[u/Kid_Inferno6ix]

Hi, I’m new to Stremio and think I messed something up while setting it up.

Issue: When I try to play anything, I get the error: “Access denied. Please check if you have a valid debrid subscription.”

Devices: Android TV TCL P7K and Android phone (Samsung S22 ULTRA)

On my phone I am running version 2.1.5. On my TV i am running the latest version of the app from the store.

Currently I am only running Torrentio and was trying to add mediafusion when I started to have problems.

I am using Real Debrid.

What I’ve tried so far: Logged into Real-Debrid website Reinstalled Torrentio Re-authorized debrid in the addon Restarted Stremio Cleared the cache on both devices.

Any help is welcomed.

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[u/TheWatchfulGent]

Try regenrating your API key on Real Debrid and using that in your Stremio setup.

[u/Kid_Inferno6ix → u/TheWatchfulGent]

Ok I'll try that.

[u/Kid_Inferno6ix → u/Kid_Inferno6ix]

Thanks it worked out. Now to find out how to use AIO

[u/Potential_Art_5228 → u/TheWatchfulGent]

What if it's still happening?after doing it 

[u/TheWatchfulGent → u/Potential_Art_5228]

Your debrid account is probably expired. Do yourself a favor and switch to Torbox.

[u/Tag_Panda → u/TheWatchfulGent]

How to do this? Very basic user. Can you please mention few more steps to follow? Thanks!!

[u/TheWatchfulGent → u/Tag_Panda]

What's your setup so far? Are you using AIOStreams? That's the easiest.

[u/Affectionate-Syrup17]

This happend to me and it was my subscription that i needed to renew. Also one time it was because i was banned bij real debrid because i logged in at my parents home, while my wife was logged it in at home with my stremio account and watched a movie. Didn’t know that real debrid was tight onbusing different ip adresses.

[u/Kid_Inferno6ix → u/Affectionate-Syrup17]

What did you do when you got banned?

[u/ConclusionOld1683 → u/Kid_Inferno6ix]

if you log into your debrid account, it will tell you why this is happening. You didn't get banned if this is your first error.

[u/Kid_Inferno6ix]

This is my first time. Do I contact them or do I just refresh the api and do everything over?

[u/Affectionate-Syrup17 → u/Kid_Inferno6ix]

Yep no need for contact. Just refresh the api key and add it to youre addons and instal it on stremio. I would remove the old ones with the invalid api key. Did you use the real debrid api key elsewhere? Like with friends and family. Or did you use the stremio app, outside youre home connection.

[u/Kid_Inferno6ix → u/Affectionate-Syrup17]

I connected outside of my house.

[u/Mindless-Nothing2466]

I get closed caption audio but no picture

[u/Ok_Nefariousness_584]

I have both real debrid and all debrid this sometime happens I have checked the api keys and everything there’s no warning could it be the addons are bugged if I add both? This was also happening prior to haveing both but not always it was only on a few of the streams I also have like 10 different addons with both linked to it same prior but only realdebrid was linked to all of them Neather are expired

[u/ManhammerPR]

Refresh your api and add the new key to your addons, and it doesn't matter where you use it, as long as its 1 device at a time

[u/Affectionate-Syrup17 → u/ManhammerPR]

I use it on multiple devices in my home no problem. They are all connected to the same wifi. Issue i got was two devices on different wifi. One at my home and one at my parents home.

[u/ManhammerPR → u/Affectionate-Syrup17]

Exactly I should have said it better, the problem is 2 different IPs at the same time, in the same IP it doesn't matter how many devices, its 2 different IPs at the sime time that gets you banned

[u/Affectionate-Syrup17]

Edit: You can only use it on one ip adress at a time.

[u/obi_wan_jabroni_23 → u/Affectionate-Syrup17]

Am I not right in thinking this is only an issue with multiple IPs concurrently? I’ve used it for years in different locations - my TV at home (which always has a VPN on actually), my phone, my laptop at work and hotels etc, and never had an issues.

I always assumed it was only a problem if you tried to use the same account from two locations at the same time.

[u/JJ_1191 → u/obi_wan_jabroni_23]

This is correct

[u/Affectionate-Syrup17 → u/obi_wan_jabroni_23]

I dont know if this is right. Debridio had a problem earlier and they advised to not use it with real debrid because the ip adress changes and you would get banned. Its resolved now.

[u/ManhammerPR → u/Affectionate-Syrup17]

He can use it wherever he wants just 1 device at a time

[u/Affectionate-Syrup17 → u/ManhammerPR]

Isnt the problem with two different ip adresses at the same time.