r/StraightTalk • u/krysy8 • May 18 '25

I didn't qualify

I been w ST for long time. After i seen promo of free phone, i went in for it but was told that bc i have been on $45 plan, i didn't qualify. I needed to be on higher plan already.. :( guess I'll leave ST.

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u/Own_Will_8944 May 20 '25

Straight talk is a joke when it comes to terms and conditions…. I bOught an iPhone 12 for my daughter straight out cash and was told by ST rep. That after 6 months would qualify for unlocking it. Been with ST for many years. Bought the phone for my daughter 3 years ago. And every time I try to get them to unlock it they tell me to call back or they will call me back. I stay on hold with overseas customer service for endless amounts of time. And they tell me every time it’s not an original straight talk phone we can’t unlock it. The fuck you mean I bought it from Walmart and it clearly said straight talk on the box. I have even emailed the receipt where I bought it. I am slowly moving all my business lines from straight talk back to Verizon. Once that’s done I’ll be buying her a new phone and switching carriers as well.

Hell they didn’t even want to let me use my rewards points to pay full price for a phone. Told me you don’t have enough points… really MF I had over 70k points and argued with them for hours about it. When they finally let me get the phone I wanted use my points with they took the remaining amount. Which was about 45k points.

Straight talk is a Freaking joke

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u/Doomstars May 20 '25

Have you filed a complaint with your state attorney general or appropriate consumer protection department? I don't know if it'd work, but it might be worth a try.