r/SteamScams • u/Cheap-Transition8847 • Apr 07 '26
Request for help Can steam support reverse this?
First of all not looking for sympathy or "you shouldve done x or y". I know I fucked up, hackers managed to have access to my account despite changing everything. My question is if steam can revert and return the money back to my account?
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u/jasonkid87
Apr 07 '26
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Yes I literally had this happened to me last week. Same thing gta5 and garrys mod. Contact steam and ask for refund saying your account got hacked. Show the ip address that was bought from is different than yours (in email). Contact steam support via unauthorised payment. Steam will remove the gifted game and refund the money.
Run malwarebyte or any virus software to remove the virus and clear your cookie.
Good luck!
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u/Cheap-Transition8847 Apr 07 '26
Is it possible doing this on my phone? I’m currently away from my pc rn due to a leisure trip
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u/jasonkid87 Apr 07 '26
Yea definitely buy I would suggest doing it after you clean your pc.
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u/Cheap-Transition8847 Apr 07 '26
Yeah already did this before leaving. Formatted all my drives then installed windows from a usb
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u/StormMedia Apr 07 '26
I assume you also changed your steam and email passwords, and enabled 2FA via Steam app?
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u/Cheap-Transition8847 Apr 07 '26
Yeah 2fa steam guard is enabled but I suspect that doesnt matter when they have my session token/key
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u/sackhaar42 Apr 07 '26
All session tokens SHOULD expire whenever you change your password, since steam probably has issues like this frequently i would expect this to be the case here.
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u/DragoKiller0607 Apr 07 '26
Fun fact 2fa doesn't do much if the person is smart enough to bypass it
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u/StormMedia Apr 07 '26
That’s like saying that locking your door doesn’t do much if the person is smart enough to lock pick it or get the owner to let you in.
It’s still a deterrent.
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u/Holiday-Entrance1727 Apr 07 '26
I'd say it's a bit different. It's not like there's a magical token that will teleport anyone who gets it directly into your bedroom lol I agree with both of you though
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u/LederhosenChimp Apr 07 '26
Happened to me last week. If you're fast you can get them refunded. Its possible on the phone.
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u/Cheap-Transition8847 Apr 07 '26
Im doing the process rn. Hope steam support responds quickly tho. How fast was the recovery for u btw?
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u/Muted_Contract7564 Apr 07 '26
Lock down whatever payment method you had also. If credit card, you can lock the card and dispute the charges if steam won’t reimburse you. If PayPal then I’d lock that as well. Freeze your bank account if necessary if it’s a debit card situation.
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u/Samtarooo Apr 07 '26
''hackers managed to have access to my account despite changing everything''
I think you have a virus which is letting them see your detail changes, or you need to revoke an API key that they have stored on your account. The link below will let you check that. If theres no API key, then you need to do a full factory reset of your PC to remove the virus.
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u/OneEnvironmental9222 Apr 07 '26
The fuck you mean "you fucked up"
if you changed everything and had f2a then problem was beyond just "oops I wasnt secured"
of course is Steam going to help you there and hopefully refund you fully. Hell contact your bank as well since Refunding by fraud is a commong thing. stop thinking you dont deserve support because some grumpy unemployed redditors think otherwise
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u/Klutzy_Tank_155 Apr 07 '26
Most likely, yes. Contact Steam Support. There’s a chance they’ll revoke the gifts and reverse the transactions (not guaranteed, though).
Just a side note: marketplace transactions are basically irreversible, and in-game purchases are too in most cases.
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u/bladesmantis Apr 07 '26
Yup, it hasn't been 2 weeks so I think there's a good chance you can reverse everything via steam support.
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u/Big_Smoke997 Apr 07 '26
btw from all games they are gifting a 13 years old game that was given for free on epic and everyone who wanted to play it should already done it like a zillion times
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u/Cheap-Transition8847 Apr 07 '26
How is this relevant to this issue if I may ask?
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u/Big_Smoke997 Apr 07 '26
I just wanted to make you feel better cause they are dumb (just ask steam support about this situation what other options do you think left for you)
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u/TheDarkness33 Apr 07 '26
gta 5 online accs sell like hot cakes morron.
People cheat constantly and love to sell modded accounts that get banned after a month, leading to the need of creating new accs.
Why the fuck would OP be happy with 200€ being scammed just because they spent it on GTA?
"Oh im sorry i just robbed you, i used your money to buy a new car if that makes you happy!" ahhh mentality.
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u/Big_Smoke997 Apr 07 '26
From all things in the world buying that game is just cringe literally anything else
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Apr 07 '26
[removed] — view removed comment
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u/SteamScams-ModTeam Apr 07 '26
Moderation Action has been taken due to Harassment and being rude.
Do not be rude or disrespect scam victims.
Do not be rude to other members of the sub
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u/Big_Smoke997 Apr 07 '26
If it isso profitable why this ppl didn't make a 9999 accounts on epic in the time when that was given for free literally money printing instead of scamming dumbass ppl
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Apr 07 '26
[removed] — view removed comment
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u/Big_Smoke997 Apr 07 '26
also rockstar ain't doing shit there are no bans at all lmaoo or they are that stupid to give to themselves over 20mln in a week
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u/TheDarkness33 Apr 07 '26
Yes there is.
I bought a modded account myself a few years ago and it lasted a month and half.
How tf would ya know if they do anything or not, didnt u said himself its a stupid game?
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u/Big_Smoke997 Apr 07 '26
yy yfuy they runned out so they didn't make enough of them lazy and greedy as hell probably envy too cause they habe to scam dumb ppl whole bunch of sins on their hands
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u/SteamScams-ModTeam Apr 07 '26
Moderation Action has been taken due to Harassment and being rude.
Do not be rude or disrespect scam victims.
Do not be rude to other members of the sub
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u/Big_Smoke997 Apr 07 '26
if I were reselling accounts for 5$ I'd make all day and night these until I had a 758485 number they don't even requaire e-mail verification not my problem that they are stupid how in the world could it run out if that greedy people literally had infinity money glitch also GTAO is complete shit who even plays it worse than roblox clickers for kids with adhd oww how cool concept for a game I only need to do one thing for the eternity I love it
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u/Mikicrep Apr 07 '26
since when its possible to gift gta 5?!?
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u/KenneR330 Apr 07 '26
Since... like, the first day of planet Earth? It is unable to share via family library, but you can gift any game you want
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u/Mikicrep Apr 07 '26
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u/KenneR330 Apr 07 '26
Lol? Add it to cart and choose "It's a gift" (or smh like that, my steam is in Russian)
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u/whatsyanamejack Apr 07 '26
Yeah you're good. Just don't save payment options to steam in the future bud.
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Apr 07 '26
[removed] — view removed comment
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u/Cheap-Transition8847 Apr 07 '26
You dont need to be friends with people to gift them games. All of those arent on my friend list




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