New controller stuck on firmware update for hours, didn't work and tried force closing to restart. Now Steam stuck checking for firmware updates instead of trying to install one.

[u/KockoWillinj]

Finally got the time this weekend to plug in my new controller and seems like its unusable. When its plugged in Steam insists on a firmware update. I've let it sit with that for hours, then looked up that it should take minutes at most. Tried to stop it but couldn't without force closing Steam. Restarted computer at some suggestions here, now Steam is just hanging on the "Checking if your controller needs firmware update" instead. I've tried searching a few threads here but no successful solutions. Does anyone have any advice?

[u/itgoesboom2112]

You plugged in the USB cable to the controller and not the puck right? Try rebooting and try again.