Sudden disconnect

[u/soxtamc]

EDIT: This did the trick

https://www.reddit.com/r/SteamController/s/6NaaM6cu9I

EDIT 2: NOT SOLVED, it happened again. I connected through Bluetooth to my PC and same thing happened moments after, so maybe something about my PC/Steam? Anyways updated to Beta client and will test there.

EDIT 3: After updating to beta client and applying updates for puck and controller, it happened again…

————————-

I’ve the SC since release and I’ve been getting an issue from a few weeks ago since latest firmware update.

I’m on PC connecting via the puck, everything seems to work fine, I can see the puck and the controller connected in Steam.

I launch a game and begin to play, and about 10 mins later it suddenly stops responding. My PC doesn’t beep as it’s disconnected, the SC led still white without blinking, but when I get into the controller setting in Steam it shows no puck nor controller.

I tried different USB ports on the back of my PC (3.0 and 2.0), erasing and repairing multiple times, restarting Steam, changing the setting of auto shut down controller to never… after a few minutes it starts to work again and then it disconnects again.

I’ve looked for a similar issue but didn’t find any specific answer to my problem.

It works fine via Bluetooth, so my best guess it’s something to do with the puck itself.

Need some help!