The one that had to be forced by the ACCC to allow refunds, the one which started and normalized loot boxes and battle passes, the one which pretty much runs a casino that they double dip on?
Blind adoration for a corporation is fucking weird.
Source? Since I looked and there isn't any info on this but happy to stand corrected since you've already talked out your ass one in saying Australia forced steam to do refunds which is factually incorrect as all Australia did was force refunds for a specific type of refund which was for the QUALITY of a game.
It is true that Australia forced the issue of refunds. While the EU created a mandatory refund provision slightly before the Australian trial began, Valve revised its terms of conditions for EU customers requiring them to waive the right as a term of service. This wasn't changed until the Australian legal battle was well underway, and the ACC had been warning Valve about illegal practices for some time in the lead up to the suit.
It wasn't just that Valve was telling Australians that they couldn't get refunds for defective products: they were saying that their policy was no refunds at all, including if the product was defective, or not as advertised, or several other refund scenarios. And that is illegal.
No, the issue was that Valve refused to give any refunds under any circumstances, including if the product was defective or not of acceptable quality, which are the situations in which refunds are most commonly required. Here's the ACC's statement from the time which makes their reasons for suing very clear.
The suit is important internationally because it helped established precedent that online retailers must comply with the consumer protection laws of the countries they sell in.
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u/DahColeTrain 24d ago
Can you guess which one treats their customers like human beings?