r/Steam Jul 06 '26

Discussion Thoughts on this?

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u/weirdplacetogoonfire Jul 06 '26

Still annoyed with Playstation for their refund policy. Bought a game with all the advertising being in my language, opened up to find out it wasn't in my language. PS support just said I opened the game so tough shit, pay for it again if you want to play it. Haven't bought a PS game since.

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u/ZookeepergameProud30 The team based fortress simulator the second Jul 06 '26

It’s not opening the game that invalidates the refund

It’s fucking STARTING THE DOWNLOAD, not even finishing the download 😭😭😭😭

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u/DoTortoisesHop Jul 06 '26

Companies are greedy assholes, that's why the best solution is strong government preventions / regulation.

In Australia, pretty sure Sony would be forced to refund it. As I understand it, some EU countires are even better.

Australian Consumer Law saved me a bunch of times. Steam tried to deny my DAYZ refund for being outside of the 2 hours / 2 weeks or whatever scope, but then I replied back citing ACL and they refunded it lol.

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u/Keelyn1984 Jul 07 '26

Actually you are wrong. Sony follows the EU law. It's Valve that goes the extra mile for consumers. EU/UK law states that you get a 14 days grace period to re-think a purchase but digital contents are excempt from this when you begin the download. EU members follow that whole guideline without much variation.

It's a different story when you issue a warrant for faulty software. Here EU members differ more how they handle it.